Mark Christiansen
Pleasant Grove
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
26
26
years of professional experience
Work History
Supervisor II
Intermountain Health
07.2011 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored existing and potential leaders
- Enforced Intermountain's policies and procedures
- Kept open communication with other departments to ensure constant teamwork
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections and patient rounding to check quality and compliance with Intermountain Values
- Coordinated payroll, scheduling, and regular training exercises
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Worked with multiple team to improve value based healthcare and created literature and guides to help improve understanding of best practices
- Maintained federal standards and workplace safety as Chemical Safety Officer
Independent Technician
Customer's Choice
06.2009 - 05.2011
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Responsible for machine and equipment repair
- Handled equipment, chemicals, and materials properly and with caution.
- Fostered customer satisfaction and trust with consistent care and attention to detail
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner
- Sought best practices when cleaning carpets, tile, ventilation, glass, and general housekeeping
- Took responsibility for customers scheduling and sales
Supervisor
Zomax
11.2006 - 02.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained open communication with other teams to ensure a more efficient workflow
- Enforced company policies and guidelines
- Conducted regular inventory management
- Coordinated outsourced staffing to meet fluctuating needs
- Maintained a fulfillment department with a large and diverse team
- Authored work manuals to improve understanding and simply the onboarding process
Mechanic
A New Way Automotive Recyclers
07.2005 - 04.2006
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of company vehicles.
- Operated heavy equipment in a large workspace
- Sales and customer satisfaction
- Maintained inventory and made recommendations for future purchases
- Championed inventory upgrades both virtually and digitally
- Maintained and encouraged a clean and safe work environment
Mechanic / Emissions Technician
B&D Automotive
03.2003 - 06.2005
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Performed state required emission and inspections
- Fostered a clean and organized work environment
- Improved customer relations with open communication and a consistently high level integrity
Manager
Speedy Turtle VIOC
01.2000 - 02.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained payroll, inventory, and workplace finances.
- Enhanced customer satisfaction and sales by providing consistent service.
- Reduced cost by streamlining service and products.
- Reduced customer stress by providing open communication.
- Responsible for hiring, training, and disciplinary actions.
- Light mechanics and state emissions testing
Mechanics Apprentice
Equipment Management Services
05.1999 - 12.1999
- Increased workshop productivity by maintaining a clean, organized, and safe working environment.
- Enhanced knowledge of various automotive systems through hands-on experience and continuous learning from senior mechanics.
- Demonstrated versatility by servicing diverse makes and models of vehicles according to manufacturer specifications.
- Maintained company vehicles and tools.
- Performed routine maintenance tasks, extending the lifespan of vehicles and reducing breakdowns for clients.
- Operated heavy equipment
Customer Service
Laser Force
04.1998 - 05.1999
- Developed a deep understanding of customer service principles and customer service best practices.
- Educated customers in company policies, equipment and safety standards before activities .
- Oversaw group activities and games.
- Maintained an accurate till while conducting sales.
Gas Station Attendant
LW's Chevron
12.1997 - 03.1998
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Encouraged improvements to create a safe environment.
Education
GED -
Lehi High School
Lehi, UT05.1998
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Project Management
- Staff Development
- Process Improvement
- Staff Discipline
- Waste Reduction
- Inventory Control
- Safety Oriented
- Communication
Timeline
Supervisor II
Intermountain Health
07.2011 - Current
Independent Technician
Customer's Choice
06.2009 - 05.2011
Supervisor
Zomax
11.2006 - 02.2009
Mechanic
A New Way Automotive Recyclers
07.2005 - 04.2006
Mechanic / Emissions Technician
B&D Automotive
03.2003 - 06.2005
Manager
Speedy Turtle VIOC
01.2000 - 02.2003
Mechanics Apprentice
Equipment Management Services
05.1999 - 12.1999
Customer Service
Laser Force
04.1998 - 05.1999
Gas Station Attendant
LW's Chevron
12.1997 - 03.1998
GED -
Lehi High School