Mark Christman
Spokane,WA
Summary
I have always had the belief that if a company is willing to make a good faith commitment on you, you must make a good faith commitment on them. Which I hope is evident on the longevity I have had at the jobs I've held in my career. I have always had the ability to prove myself through my work ethic to show my value, and gain advancement with all my past employers. Along with a commitment I make to my career I also make a commitment to my community and like to get involved with local events. Every year I hold a vintage bicycle swap meet and drag races in the Millwood area bringing together multiple business' and bicycle groups to put on this event for the past 7 years. I also with my family organize a family friendly trick or treat haunted house for my neighborhood that my family has been doing for the past 20 years. My hobbies also keep me involved with the local hot rod car culture and art scenes around the spokane area. Through my current employment I work on events with NUCA, OSHA, and L&I to put on safety training for construction workers in the area.
Overview
36
36
years of professional experience
Work History
Branch Manager
United Rentals
Spokane Valley, WA
06.2002 - Current
- Performed regular audits of financial records in order to ensure accuracy.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Identified opportunities for process improvement initiatives within the branch.
- Managed staff scheduling, hiring and training processes.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Resolved escalated customer complaints in a timely manner.
- Monitored financial performance of the branch on a monthly basis.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Created reports summarizing operational performance metrics for senior management review.
- Conducted regular performance reviews for all employees in the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Established strong working relationships with external partners such as vendors and suppliers.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Participated in community events to promote brand awareness.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated preparation of external audit materials and external financial reporting.
Heavy Equipment Parts Salesman
Modern Machinery
Spokane Valley, WA
09.1996 - 06.2002
- Collaborated with other departments to improve processes and procedures related to ordering and stocking parts.
- Verified invoices against purchase orders for accuracy prior to payment processing.
- Identified opportunities for process improvements within the department by analyzing current practices.
- Researched hard-to-find parts and sourced them from suppliers.
- Handled incoming calls from customers seeking information about availability or pricing of items.
- Performed regular stock checks to identify discrepancies between physical count and system records.
- Inspected incoming shipments for damage or discrepancies against purchase orders.
- Conducted periodic audits of warehouse inventories to ensure accuracy of records.
- Adhered to all safety regulations when handling hazardous materials such as batteries, brake fluids.
- Provided knowledgeable advice to customers on product selection and compatibility.
- Provided support to other departments within the company as needed.
- Provided technical support to customers regarding installation of replacement parts or components.
- Managed returns from customers, verifying part numbers and condition prior to restocking or returning to vendor.
- Followed up with customers after sales were completed to ensure satisfaction with their purchases.
- Processed customer orders in a timely fashion, ensuring accuracy of shipments.
- Opened crates to replenish stocked items in proper aisles.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Received and stocked incoming merchandise, arranging items in correct locations.
Purchasing Manager
Heatercraft
Post Falls, ID
03.1988 - 05.1996
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
- Supported corporate initiatives by identifying opportunities for cost reduction through value analysis techniques.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Implemented policies and procedures for effective management of the purchasing process.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Implemented quality control procedures to ensure received products met required standards.
- Developed and implemented strategic purchasing plans to meet company objectives.
- Identified and realized cost-saving opportunities through strategic sourcing and procurement optimization.
- Organized and prioritized projects.
Education
High School Diploma -
Central Valley High School
Spokane Valley, WA06-1988
Skills
- Account Review
- Employee Development
- Relationship Building
- Account analysis expertise
- Coaching and Mentoring
- Excels in team leadership
- Relationship building and management
- Business development expertise
- Sales professional
- Proficient in AS400, Excel, Word,
- Shift Scheduling
- Business Development
- Risk Mitigation
- Branch Operations Management
- Customer Service
- Process Improvement
- Performance Reviews
- Sales Development
- Dependable
- Team Player
- Relationship Management
- Excellent work ethic
- Customer Relationships
- Training and Development
- Strong interpersonal skills
- Operations Management
- Project Management
- Security and Safety Protocols
- Product Training
- Excellent time management skills
- Multi-tasking ability
- Revenue Generation
- Verbal/written communication
- Customer and vendor relations
- Attention to Detail
Timeline
Branch Manager
United Rentals
06.2002 - Current
Heavy Equipment Parts Salesman
Modern Machinery
09.1996 - 06.2002
Purchasing Manager
Heatercraft
03.1988 - 05.1996
High School Diploma -
Central Valley High School