MARK CHUNG
Summary
Public Space Attendant with extensive expertise in hospitality, excelling in maintaining pristine environments and enhancing guest satisfaction. Demonstrates strong skills in team collaboration, customer service, and innovative cleaning techniques, optimizing resource utilization and operational efficiency. Passionate about creating welcoming atmospheres and ready to contribute to future advancements in hotel operations.
Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.
Overview
7
7
years of professional experience
Work History
Public Space Attendant
Hay Creek Hotels/ Hotel Hartness
02.2023 - 08.2023
- Maintain public areas, ensuring cleanliness and guest satisfaction
- Organize and restock supplies, supporting efficient operations
- Greet guests warmly, enhancing their experience and satisfaction
- Optimized cleaning routines, significantly improving turnaround times
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Collaborated with team members to improve overall service quality and guest experience.
- Fostered team synergy, collectively achieving departmental goals
- Shared innovative strategies, enhancing overall efficiency in public area maintenance
- Pioneered new cleaning techniques, maximizing resource utilization
- Identified improvement areas, implementing cost-effective solutions for enhanced operations
- Cultivated a welcoming atmosphere, promptly addressing guest needs
- Demonstrated versatility by assisting with various housekeeping duties as required
Hotel Supervisor/Inspector
Auro Hotel Group-Marriott
06.2022 - 08.2022
- Revolutionized guest experience through proactive assistance, fostering a welcoming atmosphere
- Streamlined cleaning processes, boosting efficiency and turnaround times
- Analysed operational workflows, identifying areas for improvement
- Implemented cost-effective solutions, enhancing overall efficiency in public area maintenance
- Coordinated with housekeeping to maintain seamless operations and high-quality standards
- Fostered a cohesive team environment, coordinating seamlessly with housekeeping staff to maintain pristine accommodations
- Championed open communication channels for optimal efficiency
- Conducted meticulous room inspections, adhering to stringent quality benchmarks
- Identified and rectified potential issues, consistently exceeding guest expectations
- Mentored and trained staff in best practices for cleaning techniques and chemical handling
- Prioritized employee safety while maintaining superior cleanliness standards
- Streamlined housekeeping processes, enhancing operational efficiency
- Consistently met tight turnaround times for room preparation, maximizing occupancy rates
- Led housekeeping team to maintain superior cleanliness standards
- Implemented efficient processes, ensuring timely room preparation and maximizing occupancy rates
- Fostered cohesive team environment, coordinating seamlessly with staff
- Championed open communication channels, enhancing operational efficiency across departments
Houseperson/Housekeeping
Auro Hotel Group- Marriott
06.2021 - 08.2022
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
Maintenance/Cleaning
Nordstrom Rack
11.2016 - 10.2020
- Ensured store cleanliness and safety, enhancing customer experience and satisfaction
- Managed cleaning supplies and equipment, maintaining operational efficiency
- Assisted customers with inquiries, fostering a welcoming environment
- Reported maintenance issues promptly, ensuring swift resolution and store functionality
- Maintained impeccable cleanliness standards across all store areas, ensuring a pristine environment for customers and staff
- Proactively addressed maintenance issues, enhancing overall store functionality
- Streamlined cleaning processes, significantly reducing time spent on routine tasks
- Implemented efficient stock management system for housekeeping supplies, minimizing waste and cutting costs
- Worked closely with management to identify and resolve facility issues promptly
- Assisted customers while performing duties, contributing to a positive shopping experience and increased customer satisfaction
- Developed a systematic approach to preventive maintenance, reducing unexpected breakdowns and repair costs
- Analyzed cleaning product effectiveness, recommending alternatives that improved efficiency and reduced environmental impact
- Monitored and reported on facility conditions, enabling data-driven maintenance decisions
- Orchestrated comprehensive cleaning operations, ensuring meticulous upkeep of store areas
- Implemented systematic approach to preventive maintenance, minimizing unexpected breakdowns
Education
SOME COLLEGE CREDIT - BROADCAST JOURNALISM, REAL ESTATE PHOTOGRAPHY
Greenville Technical College
Greenville, SC05.2018
SOME COLLEGE CREDIT - JOURNALISM, ENVIRONMENTAL STUDIES
Nassau Community College
Garden City, NY05.2004
High School Diploma -
Math, Science & Technology Campus Magnet HS
Cambria Heights, NY06.2002
Skills
- Customer Service
- Cleaning
- Housekeeping
- Supervision
- Maintenance
- Inventory Management
- Team Collaboration
- Guest Relations
- Safety Procedures
- Training
- Team player attitude
- Reliability and punctuality
Timeline
Public Space Attendant
Hay Creek Hotels/ Hotel Hartness
02.2023 - 08.2023
Hotel Supervisor/Inspector
Auro Hotel Group-Marriott
06.2022 - 08.2022
Houseperson/Housekeeping
Auro Hotel Group- Marriott
06.2021 - 08.2022
Maintenance/Cleaning
Nordstrom Rack
11.2016 - 10.2020
SOME COLLEGE CREDIT - JOURNALISM, ENVIRONMENTAL STUDIES
Nassau Community College
SOME COLLEGE CREDIT - BROADCAST JOURNALISM, REAL ESTATE PHOTOGRAPHY
Greenville Technical College
High School Diploma -
Math, Science & Technology Campus Magnet HS
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