Mark Ciulla

• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
• Calculated adjustments, premiums and refunds.
• Checked documentation for accuracy and validity on updated systems.
• Processed claim paperwork and followed up on missing information to complete processing.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
• Gathered paperwork and contacted customers to book appointments.
• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Reduced company costs by identifying and preventing unwarrantable repair expenses.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.

Full vehicle allignments.

• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
• Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
• Documented findings and actions taken.
• Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
• Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
• Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
• Installed new systems and components in vehicles.
• Inspected vehicle systems to assess function and uncover defects.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.
• Diagnosed mechanical problems for repair or replacement.
• Used specialized tools and equipment to diagnose and repair issues with diesel engines.

• Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
• Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
• Documented findings and actions taken.
• Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
• Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
• Installed new systems and components in vehicles.
• Inspected vehicle systems to assess function and uncover defects.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.