Mark Claire
Henderson,NV
Summary
Seasoned and performance-focused management professional, with extensive experience in product generation, staff and supplier development, quality assurance operation, and general management. A hands-on leader with a proven ability to build, mentor, and develop cross-functional teams while fostering a culture of collaboration, shared mission, and dedication to operational excellence. Possess a solid record of success in creating and revolutionizing products to solve market problems, and maximizing business opportunities for continued growth. Additional areas of expertise: 20+ years of experience spearheading improvements in quality, operational efficiency, and the bottom line in diverse and highly regulated industries. Adept at cost containment, performance optimization, risk management, quality engineering, and occupational safety. Certified Lean Six Sigma Black Belt and ISO 9001:2015 Lead Auditor.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Manager, Quality Assurance
WestRock
12.2019 - Current
- Spearheaded efforts for the development and execution of an effective product assurance program, which decreased and eradicated deficiencies for current and new products.
- Exemplified adeptness in ensuring alignment of quality organization with operational metrics and strategic business plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Director, Quality, Environmental Health & Safety
Nikkiso Cryo, Inc.
01.2016 - 03.2019
- Drove the development of the quality management system and oversaw quality and EH&S functions
- Held responsibility for solidifying the operational structure and integrating improvement concepts into daily activities
- Led a team of eight.
- Managed ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System; and OHSAS 18001:2007 Occupational Health and Safety Management System.
- Created key process indicators (KPIs) and integrated numerous improvement concepts into business processes.
- Promoted the satisfaction of the company’s interested parties through improved document output accuracy.
- Initiated a supplier development process and performance scorecard system which resulted in supplier first-pass
- yield climbing from 90% to 98.7%.
- Served as a key member and provided expertise to the company’s Global Cryogenic Strategy team.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Manager, Quality Assurance
Neill Aircraft Company
03.2015 - 01.2016
- Managed the AS9100 Quality Management System, spearheaded continuous improvement initiatives, and provided leadership to 12 quality engineers, inspectors and documentation coordinators.
- Instituted real-time defect problem resolution and operator involvement to drive improvements and create a quality culture.
- Hosted customer visits and audits.
- Implemented strategies that increased first pass yield rate by 13%, from 82% to 95%.
- Drove improvement initiatives which led to the company receiving the Spirit AeroSystems Most Improved Supplier Award, 2015.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Director, Quality
Precision Castparts Corporation (PCC), formerly Klune Industries
08.2012 - 03.2015
- Oversaw operational alignment with protocols and regulatory compliance of special processes encompassing chemical processing, welding, heat treat, non-destructive testing and assembly
- Managed a team of 20.
- Led the development and execution of the product assurance program which minimized and eradicated deficiencies to current and new products.
- Lowered scrap and rework cost by 25% through root cause and corrective action, in collaboration with the manufacturing and engineering teams.
- Created a robust contract and planning review process that reduced customer returns by 35%.
- Spearheaded the Aerospace Standard AS9100C transition and chemical processing accreditation by National Aerospace and Defense Contractors Accreditation Program (Nadcap).
- Developed comprehensive training programs for new hires, resulting in increased efficiency and knowledge among staff members.
- Managed the resolution of customer complaints, leading investigations to determine cause and implementing corrective actions to prevent recurrence.
- Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
- Streamlined quality control processes by integrating automated systems and reducing manual inspection tasks.
- Reduced waste by optimizing manufacturing processes, increasing overall production efficiency while maintaining high-quality output.
- Championed a culture of continuous improvement by fostering open communication channels between employees at all levels within the organization.
- Increased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
Manager, Quality Assurance
United States Ball Corporation
11.2009 - 08.2012
- Directed daily inspection activities and development of the Quality Management System
- Managed six direct reports and provided manufacturing and engineering guidance to the shop floor production team.
- Led the development and execution of the company’s product assurance program, which decreased and eradicated deficiencies to current and new products.
- Hosted customer visits and audits
- Performed on-site supplier audits.
- Played an instrumental role in developing contract evaluation and quality planning processes that increased quality rating by 5% with major clients and reduced customer returns by 70%.
- Earned the Delegated Supplier Quality Representative
- (DSQR) certification with the company’s largest client due to outstanding performance in handling supplier status, dock-to-stock product designation, and generating 80% revenue growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Business Administration And Management
Citrus College
Glendora, CASkills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Strategies and goals
- Organizational Development
- Issues Resolution
- Program Management
Accomplishments
- Initiated a supplier development process and scorecard system which resulted in supplier first-pass yield climbing from 90% to 98.7%.
- Drove internal first-pass yield rate up by 13% from 82% to 95%.
- Lowered scrap and rework cost by 25% through root cause and corrective action, in collaboration with manufacturing and engineering teams.
- Took instrumental role in increasing quality rating by 5% with major clients as well as accumulating 70% customer return reduction through development of contract valuation and quality planning processes.
- Significantly enhanced on-time delivery performance with key business partners from 17% to 98%.
- Optimized company productivity, which increased profit margin from 20% to 32%.
Affiliations
- American Society for Quality (ASQ)
- Aerospace and Defense Industry Professionals
- NADCAP Quality Professionals
- United Technologies Corporation (UTC) Achieving Competitive Excellence (ACE), Lean and Quality Professionals
- Quality Executive Network
Awards
- NASA Manned Flight Awareness Award of Merit
- Department of Defense Patriotic Employer Award
- Numerous Customer Recognition awards
Training
- Toyota Production System principals – Shingijutsu, USA Corporation
- Kaizen and Lean Manufacturing facilitator (1000+ hours of training)
Certification
- Lean Six Sigma Black Belt
- ISO 9001:2015 Lead Auditor
Languages
English
Full Professional
Timeline
Manager, Quality Assurance
WestRock
12.2019 - Current
Director, Quality, Environmental Health & Safety
Nikkiso Cryo, Inc.
01.2016 - 03.2019
Manager, Quality Assurance
Neill Aircraft Company
03.2015 - 01.2016
Director, Quality
Precision Castparts Corporation (PCC), formerly Klune Industries
08.2012 - 03.2015
Manager, Quality Assurance
United States Ball Corporation
11.2009 - 08.2012
Business Administration And Management
Citrus College