Mark Clampet
Wallkill,NY
Summary
Accomplished professional with a proven track record at the New York City Office of Emergency Management, adept in data entry and verbal communication. Excelled in enhancing information accessibility and fostering inter-agency collaboration. Demonstrated exceptional organizational abilities and attention to detail, significantly improving emergency response operations and decision-making processes.
Overview
50
50
years of professional experience
Work History
Recording Secretary
Wallkill Hook, Ladder & Hose Co.
01.2023 - Current
- Improved information accessibility through the creation of a database for all meeting materials, including agendas, minutes, presentations, and reports.
- Ensured institutional memory by maintaining a comprehensive archive of board and committee materials, including minutes, reports, and presentations.
- Facilitated communication between members by promptly circulating approved minutes and relevant materials following meetings.
- Ensured accurate documentation of meeting proceedings by taking detailed minutes during discussions and votes.
- Contributed to the preparation of governance documents such as bylaws, by recording relevant information discussed during meetings.
- Contributed to the development of policies and procedures by recording amendments and revisions discussed during meetings.
- Updated documents such as By-Laws.
- Performed routine data entry or document management.
- Recorded and edited minutes of meetings and distributed to appropriate officials or members.
Volunteer Firefighter
Glenwood Hook & Ladder, Engine & Hose Co.
10.1974 - Current
- Responded to fires, vehicle accidents, ambulance calls and numerous other types of emergencies.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, ladders, ambulances and service vehicles to aid in rescue operations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Performed life-saving procedures during medical emergencies, administering CPR, first aid and advanced life support measures as needed.
- Promoted to Lieutenant of a Heavy Rescue Unit specializing in fire rescue, vehicle crash extrication, water rescue and specialized rescue tool use.
- Promoted to Captain of engine then ladder and finally House Captain of Headquarters ( 4 units).
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Administratively elected to Secretary taking minutes of meetings, maintaining records of members, maintaining and reporting on response records.
- Elected as Vice-President and then President for 2 years in each position.
- Became Life Member upon attaining 25 years of active service in 1999.
- 50 years of service as of October 2024.
Firehouse Maintainer / Public Safety Dispatcher
Locust Valley Fire District
09.1978 - 10.2018
- Dispatcher for the Locust Valley Fire Department, Mill Neck Police Department and Oyster Bay Cove Police Department.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls, determined level of support that was needed for response and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Continuously monitored weather conditions and emergency alerts to stay informed about potential impacts on public safety operations.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Input information from calls into system using [Software] and maintaining accuracy of details.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
Director of Watch Command
New York City Office of Emergency Management (OEM)
02.1999 - 07.2013
- Supervised a unit consisting of 30 employees from numerous city agencies working together in a high pressure communications environment.
- Unit is tasked with monitoring all sources of information on possible or ongoing emergencies in the 5 Boroughs of New York City including agency radio frequencies, agency computer systems, television broadcasts and telephone notifications.
- Supervising the decisions on when emergency situations met the criteria for a response of OEM staff and equipment.
- Supervised the Emergency Alerting System (EAS) for New York City including disseminating information on emergencies and weather to the public.
- Maintained 24 hour communications with Emergency Response staff and Senior Staff including the Commissioner and Deputy Commissioners.
- Developed and approved all unit paperwork including Directives, Evaluations, Employee Records and Training materials.
- Conducted new employee interviews and current employee evaluation interviews.
- Developed high-performing employees by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Fire Alarm Dispatcher
New York City Fire Department (FDNY)
06.1983 - 02.1999
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with units and personnel to coordinate timely responses to emergency situations.
- Directed dispatching, routing, and tracking of numerous department vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during all shifts and shift changes.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Enhanced communication with first responders by forwarding updated information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Communications Technician I
Nassau County Fire Commission, Firecom
06.1982 - 06.1983
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with units and personnel of 71 separate volunteer fire departments and 10 separate ambulance corps/squads to coordinate timely responses to emergency situations.
- Directed dispatching, routing, and tracking of numerous department vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during all shifts and shift changes.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Enhanced communication with first responders by forwarding updated information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Education
High School Diploma -
06.1974
- Yearbook Business Manager
Skills
- Data Entry
- Microsoft Office
- Typing proficiency
- Verbal Communication
- Organizational abilities
- Excellent note-taking
- Meeting facilitation
- Meeting Coordination
- Agenda preparation
- Document Management
- Records Management
- Attention to Detail
- Strong Listening Skills
Accomplishments
Post 9-11 I was tasked with coordinating the problems associated with interagency communications at the scene of a multi-agency emergency. Together with Co-Chair Steve Harte of the New York City Department of Information, Technology and Telecommunications, the New York City Interagency Communications Committee was formed. Starting with OEM, the FDNY and NYPD possible solutions to interagency communications were discussed.
The first most basic solution was to eliminate separate command posts and form one combined Incident Command Post. All agency representatives would report to this command post where they would work together to mitigate the emergency incident. There was much resistance to this but the agencies eventually agreed this was needed.
OEM acquired interoperable radio equipment which was set up with radios in all bands. these radios were programmed with the National and local interoperability channels as well as certain operations channels designated by the individual agencies. Bridges could be set up between channels to let agencies to talk to each other. These units were distributed to some of the major agencies and OEM installed units on their command vehicles.
The committee eventually grew to over 100 Local, State and Federal agencies attending our monthly meetings,
The committee was also tasked to develop the federally mandated Communications Plan for New York City. This was a monumental task which was accomplished after over 1 year of hard work by many of the committee members.
Timeline
Recording Secretary - Wallkill Hook, Ladder & Hose Co.
01.2023 - Current
Director of Watch Command - New York City Office of Emergency Management (OEM)
02.1999 - 07.2013
Fire Alarm Dispatcher - New York City Fire Department (FDNY)
06.1983 - 02.1999
Communications Technician I - Nassau County Fire Commission, Firecom
06.1982 - 06.1983
Firehouse Maintainer / Public Safety Dispatcher - Locust Valley Fire District
09.1978 - 10.2018
Volunteer Firefighter - Glenwood Hook & Ladder, Engine & Hose Co.
10.1974 - Current
North Shore High School - High School Diploma,
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