Mark Clarke

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
• In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
• Working knowledge of the components in a web applications stack.
• Demonstrated ownership and coordinated successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
• Experience in several development projects coding in Java and troubleshooting large applications built on Java.

• Evaluated and developed new tools and technologies to help achieve company-level goals.
• Improved performance and reliability of databases, web services and other integrations.
• Developed and maintained core product services, libraries and frameworks.
• Collaborated with other teams on security, automation and internal tools.
• Work in the entire lifecycle of the code, from user stories to tests to code to release.
• Troubleshoot and debug code and back end issues.
• Write unit and integration tests with a TDD approach (red, green, refactor).
• Implement various third-party APIs and services in the backend to further advance the user experience.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Analyzed proposed technical solutions based on customer requirements.
• Worked with project manager and product owners to meet specific needs
• Gained knowledge of professional software engineering and best practices for full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experienced in Scrum/Agile development methodologies.
• Acquired familiarity with continuous integration and deployment processes.
• Documented and maintained software functionality.
• Developed robust, scalable, modular and API-centric infrastructures.

•Worked in a team-oriented environment to fix bugs and implement different changes in a large codebase
•Developed a better understanding of a product with many users and create solutions to enhance the user's experience
•Helped implement software to further the site's performance on the Podcast page
•Refactored code to raise the Progressive Web App score
•Improved the site's semantics, helping it become more accessible for users