Overview
Work History
Education
Timeline

Mark Cohen

Louisville,KY

Overview

48
48
years of professional experience

Work History

Sales Associate

Lowes Home Improvement Stores
10.2022 - 01.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced customer satisfaction by providing prompt and knowledgeable assistance with produce selection.
  • Assisted in the daily restocking of produce items, guaranteeing fresh and high-quality products at all times.
  • Maintained a clean and organized sales floor, ensuring an attractive shopping environment for customers.

Over the Road Truck Driver

P And L Transportation
07.2001 - 05.2006
  • Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
  • Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
  • Increased fuel efficiency through proper gear utilization and adherence to speed limits.
  • Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
  • Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
  • Strengthened safety measures by conducting thorough pre-trip inspections and following all federal regulations while on the road.
  • Reduced cargo damage incidents through secure load placement and proper tie-down techniques.
  • Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
  • Minimized downtime due to unforeseen circumstances by effectively adapting plans as needed during long-haul trips.
  • Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
  • Improved company reputation through courteous interactions with clients, vendors, and law enforcement officers while representing the organization on the road.
  • Collaborated with warehouse teams to ensure seamless pickups and drop-offs of goods, streamlining overall supply chain operations.
  • Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
  • Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
  • Decreased time spent at weigh stations through meticulous attention to weight distribution guidelines during the loading process.
  • Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
  • Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
  • Enhanced company''s public image by maintaining a clean and professional appearance both personally and with equipment while on the job.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maximized load safety by balancing, securing, and weighing products.
  • Verified contents of inventory loads against Bills of Lading.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Lieutenant of Communications

Nashville Fire Department
11.1988 - 12.2000
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

911 Dispatcher

Nashville Fire Department
03.1981 - 12.2000
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Emergency Medical Technician

Nashville Fire Department
11.1974 - 12.2000
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Enhanced patient care by providing efficient and accurate assessments during emergency situations.
  • Improved response times by maintaining a strong knowledge of local geography and efficiently navigating to incident locations.
  • Administered life-saving treatments for patients experiencing cardiac arrest, respiratory distress, and traumatic injuries.
  • Collaborated with paramedics, firefighters, and law enforcement agencies to ensure seamless communication during emergency responses.
  • Maintained vital signs monitoring equipment, ensuring accurate readings for informed decision-making in patient treatment plans.
  • Reduced medical complications by recognizing early signs of escalating health issues and intervening promptly with appropriate interventions.
  • Assisted in stabilizing patients by immobilizing injured body parts using splints, braces, or other supportive devices.
  • Increased survival rates for trauma victims through rapid extrication techniques and expedited transport to medical facilities.
  • Provided emotional support and comfort to distressed patients and family members during crisis situations.
  • Ensured proper documentation of all medical interventions performed on each patient in accordance with relevant policies and procedures.
  • Elevated team performance by participating in ongoing training sessions and staying updated on the latest advances in pre-hospital emergency care practices.
  • Minimized the risk of infection by following strict protocols regarding personal protective equipment use and equipment decontamination processes.
  • Streamlined inventory management for emergency supplies, maintaining adequate stock levels for effective patient care delivery in the field.
  • Promoted a culture of safety within the team by adhering to established guidelines for lifting, moving, or transporting patients safely during emergencies.
  • Contributed to improved public relations as an ambassador between EMS services and community members at outreach events or educational presentations.
  • Achieved timely arrival at incident scenes with proficient driving skills under high-pressure conditions.
  • Developed rapport with diverse populations while providing compassionate patient care during difficult situations.
  • Facilitated smooth handoffs to hospital staff by providing thorough and accurate patient reports, ensuring continuity of care.
  • Supported the growth of new EMTs through mentorship and constructive feedback during ride-along experiences.
  • Strengthened teamwork and communication skills within EMS crews by participating in joint training exercises with other emergency services teams.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered treatments in [Type] situations with accuracy, safety and speed.
  • Provided education to familiarize patients with medical treatments and self-care.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Handled patient transfers from one medical facility to another.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Delivered emotional support to patients and families.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Collaborated with medical doctors and other healthcare professionals.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Observed patient behavior to report changes to medical personnel.
  • Utilized communication devices to maintain contact with supervisors.
  • Trained new EMTs on proper protocols and procedures.
  • Conducted patient intake and triage procedures.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Dispensed medications and monitored patient reactions.
  • Educated public on emergency medical services.
  • Provided patient families with post-medical care instructions.
  • Performed medical tests and collected samples for laboratory analysis.

Education

High School Diploma -

Hume - Fogg High School, Nashville, TN
06.1971

Timeline

Sales Associate - Lowes Home Improvement Stores
10.2022 - 01.2023
Over the Road Truck Driver - P And L Transportation
07.2001 - 05.2006
Lieutenant of Communications - Nashville Fire Department
11.1988 - 12.2000
911 Dispatcher - Nashville Fire Department
03.1981 - 12.2000
Emergency Medical Technician - Nashville Fire Department
11.1974 - 12.2000
Hume - Fogg High School - High School Diploma,

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Mark Cohen