Mark Collier
Birmingham,AL
Summary
Results-driven insurance executive with 25+ years of progressive leadership experience across property & casualty claims, catastrophe operations, customer experience, fraud investigations, operational excellence, and business transformation. Led organizations of up to 250 indirect reports and 10 direct-report leaders, managed operations supporting more than $30 million in annual revenue, and directed annual claim volumes of up to 54,000 claims across multi-state and national operations.
Overview
30
30
years of professional experience
Work History
Assistant Vice President
Crawford & Company
Remote
10.2023 - Current
- Led operations supporting more than $30 million in annual revenue.
- Led a team of 250 indirect reports and 10 direct-report leaders.
- Reduced expenses by 14% while maintaining service quality.
- Improved estimate accuracy by 13% through process enhancements.
- Reduced claim cycle time by implementing efficient workflows.
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple departments.
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
- Analyzed performance metrics to identify areas of improvement, driving enhanced productivity and accuracy.
- Led training sessions for junior staff, fostering skill development and knowledge sharing within the team.
- Established best practices for workflow optimization, resulting in improved turnaround times and customer satisfaction rates.
- Managed budget allocation for departmental projects, ensuring effective resource utilization and cost control measures.
- Oversaw project management activities, ensuring alignment with organizational goals and timely execution of deliverables.
Senior Manager
Kemper Insurance
Charlotte, NC
12.2018 - 10.2023
- Improved customer satisfaction through strategic initiatives.
- Improved estimate accuracy by 13% through process enhancements.
- Reduced claim cycle time by implementing efficient workflows.
- Directed national catastrophe operations leadership.
- Developed comprehensive training programs for team members, enhancing skills and knowledge retention across departments.
- Established performance metrics to evaluate team effectiveness, driving accountability and operational success.
Senior Manager
Allstate
National Catastrophe
09.2000 - 12.2018
- Improved customer satisfaction through strategic initiatives more than 9%..
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Streamlined claims processing workflows, reducing turnaround time and improving customer satisfaction.
- Mentored junior managers and staff, fostering a culture of continuous improvement and professional development.
Managing Director
Premier Restorations INC
Louisville, KY
08.1996 - 09.2000
- Directed strategic initiatives to enhance operational efficiency across multiple restoration projects.
- Oversaw project management processes, ensuring timely completion and adherence to quality standards.
- Developed and implemented training programs for staff, improving team performance and service delivery.
- Fostered partnerships with vendors and subcontractors to optimize resource allocation and cost management.
Skills
- Claims Operations Leadership
- Operational Excellence
- P&L Accountability
- Organizational Transformation
- Leadership Development
- Succession Planning
- Workforce Optimization
- Regulatory Compliance
Timeline
Assistant Vice President
Crawford & Company
10.2023 - Current
Senior Manager
Kemper Insurance
12.2018 - 10.2023
Senior Manager
Allstate
09.2000 - 12.2018
Managing Director
Premier Restorations INC
08.1996 - 09.2000
MILITARY, LAW ENFORCEMENT & AWARDS
United States Army – Sergeant (68J), Charlotte Police Department – Police Officer, Leader of the Year Award (2012, 2013), Distinguished Performance Award (2012, 2014), Emerging Leader (2025)
EXECUTIVE CAREER HIGHLIGHTS
- $30M+ annual revenue responsibility
- 54,000 annual claims managed
- 250 indirect reports and 10 direct reports
- 30%+ customer satisfaction improvement
- 14% budget reduction
- 13% estimate accuracy improvement
- Leadership responsibility across 9 states
- National catastrophe operations leadership
- 1,000+ catastrophe adjusters supported nationwide