Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharqueta Randall Comeaux

West Jordan,UT

Summary

Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in team management and customer service. Proven track record of enhancing operational efficiency and boosting sales through effective training and relationship building. Skilled in cash handling and conflict resolution, consistently achieving high employee retention and customer satisfaction rates.

Overview

22
22
years of professional experience

Work History

Front End Department Supervisor

Lowe's Home Improvement
03.2019 - Current
  • Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
  • Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
  • Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
  • Mitigated potential conflicts among team members by promoting open communication channels and mediating disputes as needed.
  • Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
  • Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
  • Organized weekly meetings to discuss ongoing challenges, share successes, and brainstorm solutions for continuous improvement in the department''s operations.
  • Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
  • Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
  • Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
  • Led a team of cashiers and baggers, consistently exceeding company expectations for performance metrics.
  • Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
  • Collaborated with store management to develop strategies for boosting sales and improving customer retention.
  • Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
  • Streamlined checkout processes for increased efficiency and improved overall shopping experience.
  • Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
  • Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
  • Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained accurate records of sales and financial transactions.
  • Created employee schedules to align coverage with forecasted demands.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Maintained transaction security by verifying payment cards against identification.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Install Sale Department Supervisor

Lowe's Home Improvement
03.2020 - 03.2021
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Developed strong relationships with suppliers, negotiating favorable terms for purchases and ensuring timely delivery of products.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Oversaw daily operational performance of Type team.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Examined logs to verify completeness and accuracy of documentation.
  • Mentored and supervised Number-member city department for population of Number.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Spearheaded initiatives aimed at reducing operational costs without compromising service quality or employee morale.
  • Designed and built over Number displays to generate customer interest in store merchandise.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Propelled market share to surge ahead of competitors and earn #Number ranking.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Head Cashier Supervisor

Lowes Home Improvment
03.2019 - 03.2020
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Implemented new training materials to improve cashier efficiency and accuracy.
  • Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
  • Coordinated with other supervisors to share best practices for efficient front-end operations across multiple stores.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Contributed to overall store success by participating in company-wide initiatives, such as sales promotions or community outreach events.
  • Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
  • Promoted a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
  • Collaborated with store management to implement promotional strategies that boosted sales.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
  • Enhanced security measures at the register area by installing cameras and monitoring suspicious activities closely.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Customer Service Supervisor

Walmar
02.2018 - 03.2019
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created customer support strategies to increase customer retention.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created, prepared, and delivered reports to various departments.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Assistant Store Manager

Fastlane 24
01.2014 - 05.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Assistant Store Manager

Dollar General Store
01.2010 - 03.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Assistant Store Manager

Family Dollar
01.2004 - 04.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

High School -

Clifton J. Ozen High School
Beaumont, TX

Skills

  • HTML and CSS proficiency
  • Team Management
  • Task Delegation
  • Responsive design
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Listening Skills
  • Cash counting
  • Hospitality services
  • Cash Handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Administrative Skills
  • Cash Register Operation
  • Cash Handling Accuracy
  • Employee Motivation
  • Accurate money handling
  • Staff Management
  • Team Supervision
  • Opening and closing procedures
  • Workflow Management
  • File Management
  • Complaint resolution
  • Staff Supervision
  • Administrative Support
  • Conflict Management
  • Operations
  • Performance Improvement
  • Order Management
  • Word Processing
  • Database Management
  • Financial Management
  • Sales Coaching
  • Price Verification
  • Systems and software expertise
  • Vendor Management
  • Multitasking and Prioritizing
  • Critical Thinking
  • Cash Handling and Reconciliation
  • Decision-Making
  • Team Building and Motivation
  • Customer Service Management
  • Relationship Building
  • Inventory and Stocking
  • Computer Proficiency
  • Delegation and Supervision
  • Goal Setting and Achievement
  • Creativity and Originality
  • Staff Coaching and Training
  • Handling Complaints
  • Leadership Development
  • Adaptable to Changing Demands
  • Flexible Work Schedule
  • Employee Training
  • Basic Mathematics
  • Problem Anticipation and Resolution
  • Sales Leadership
  • Work Area Inspection
  • Sales floor organization
  • Marketing and Advertising
  • Physical Stamina
  • Inventory Management
  • Policy Enforcement
  • Merchandise Promotion and Display
  • Retail Operations
  • Performance monitoring
  • Scheduling and Time-Tracking
  • Product Sales
  • Cash Drawer Reconciliation
  • Administrative Documentation
  • Records Organization
  • Orientation and training
  • New Store Setups
  • Reporting and Performance Analysis
  • Inventory Oversight
  • Shelving
  • Strategic selling
  • Store Reset and Recovery
  • Business Development
  • Product Merchandising
  • Cycle Counts and Audits
  • Departmental Procedures
  • Resource Planning

Accomplishments

I was received many reward for my team and I customer service experience. Also for my input in the database related to online, in store, and install sales.

Timeline

Install Sale Department Supervisor

Lowe's Home Improvement
03.2020 - 03.2021

Front End Department Supervisor

Lowe's Home Improvement
03.2019 - Current

Head Cashier Supervisor

Lowes Home Improvment
03.2019 - 03.2020

Customer Service Supervisor

Walmar
02.2018 - 03.2019

Assistant Store Manager

Fastlane 24
01.2014 - 05.2017

Assistant Store Manager

Dollar General Store
01.2010 - 03.2014

Assistant Store Manager

Family Dollar
01.2004 - 04.2010

High School -

Clifton J. Ozen High School

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