Mark Connolly
Summary
Results-driven Operations and Logistics Leader with nearly a decade of experience managing driver performance and dispatch operations in high-volume delivery networks. Led large teams to optimize route efficiency while maintaining safety and service standards. Recognized with the Top Gun Award for outstanding on-road performance in the Northeast District. MBA graduate with solid business and leadership acumen.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
On-Road Supervisor
UPS
Lynnfield
01.2025 - Current
- Lead and manage 38 delivery drivers across a high-volume operation
- Oversee daily execution of approximately 3,000 stops and 9,000 packages, ensuring on-time and efficient delivery
- Monitored route performance and implemented strategies that enhanced productivity and service levels
- Conducted ride-alongs and provided coaching that improved driver safety and performance
- Ensure compliance with DOT regulations and company safety standards
- Analyzed operational data to optimize delivery efficiency and minimize delays
- Recipient of Top Gun Award (2019) for best on-road performance in the Northeast District
Pre-Load Supervisor
UPS
Lynnfield
01.2024 - 01.2025
- Ensured accurate and timely loading, contributing to achievement of high-volume daily delivery targets
- Led team members to meet strict dispatch deadlines and quality standards
- Supervised early-morning package sorting and loading operations, enhancing workflow efficiency in a fast-paced distribution environment
- Trained employees on safety protocols and operational best practices, promoting a safer workplace
Dispatch Supervisor
UPS
Lynnfield
01.2023 - 01.2024
- Coordinated daily routing and dispatch for large-scale delivery operations, ensuring timely deliveries and operational continuity
- Optimized route planning to support thousands of daily stops and improve efficiency
- Served as central communication point for drivers and management, facilitating real-time issue resolution to minimize service disruptions
- Monitored service metrics and adjusted plans to align with performance targets, enhancing overall service delivery
On-Road Supervisor
UPS
Lynnfield
01.2016 - 01.2022
- Led and managed 38 delivery drivers to ensure smooth operations in high-volume environment
- Oversee daily execution of approximately 3,000 stops and 9,000 packages, ensuring on-time and efficient delivery
- Monitor route performance and implement strategies to improve productivity and service levels
- Conducted ride-alongs and coached drivers to improve safety and performance metrics
- Ensure compliance with DOT regulations and company safety standards
- Analyzed operational data to identify areas for optimizing delivery efficiency and minimizing delays
- Recipient of Top Gun Award (2019) for best on-road performance in the Northeast District
Education
MBA - Business Management
Curry College
Milton, MA 09.2020 - 05.2021
Bachelor of Science - Business Administration
Curry College
Milton, MA 09.2009 - 05.2013
Lynnfield Hight School
Lynnfield, MASkills
- Route Optimization & Dispatch Planning
- High-Volume Logistics (9,000 Packages Daily)
- Safety Compliance (DOT)
- Operations Management
- Team Leadership (38 Drivers)
- Performance Management & Coaching
- Data Analysis & Process Improvement
Timeline
On-Road Supervisor
UPS
01.2025 - Current
Pre-Load Supervisor
UPS
01.2024 - 01.2025
Dispatch Supervisor
UPS
01.2023 - 01.2024
MBA - Business Management
Curry College
09.2020 - 05.2021
On-Road Supervisor
UPS
01.2016 - 01.2022
Bachelor of Science - Business Administration
Curry College
09.2009 - 05.2013
Lynnfield Hight School