Summary
Overview
Work History
Education
Skills
Websites
Affiliations
CONTINUOUS LEARNING (VIRTUAL)
Section name
Timeline
Generic

Mark Conway

Gilbert,AZ

Summary

Over 10 years of experience leading high-volume hiring initiatives across national teams. Known for delivering impactful candidate and client experiences while driving cross-functional collaboration. Recognized for strategic thinking, adaptability, and a customer-first approach to innovation. Proven ability to navigate complex, fast-paced environments by leveraging a generalist’s perspective to inspire organizational growth and transformation.

Overview

10
10
years of professional experience

Work History

Lead Talent Acquisition Manager – Global, Mass Markets and Mobility Sales

AT&T
05.2022 - Current
  • Lead hiring across 3 business units: Global Product (distribution and strategy), East Mobility (>$1B acquisition team) and Mass Markets, AT&T’s largest revenue stream.
  • End-to-end talent delivery resulting in over 250 hires annually since 2021.
  • Partner with business leaders to execute onboarding metrics that ensure HR compliance, quality hiring standards and the maintenance of data integrity.
  • Constant communication with RIM and EH&S compliance.
  • Reduced East Mobility’s time-to-hire to under 14 days and reduced open vacancies by 70% by identifying a bottleneck and redesigning the hiring workflow.
  • Selected as a key contributor to AT&T’s first Internal Hiring Operations Project (IHOP), shaping enterprise-wide hiring policies and cost-saving strategies.
  • TA Know and Grow Representative (2023): developed and facilitated 2 nationwide training sessions to upskill senior managers, improve talent identification and strengthen diverse candidate pipelines.
  • Additional Highlights
  • 4X Connection Award winner for unmatched focus and teamwork – 4Q21 Customer Focused, 1Q22 Serving the Customer, 3Q23 Win as One & 4Q23 Win as One True Up.
  • 2022 Service Excellence Award: recognized for implementation of hiring initiatives across mid-Atlantic region (Mobility).
  • Maintained a 98% net promoter score from 2021 to 2025 by consistently delivering exceptional hiring experiences.
  • Achieved 100% HR compliance while keeping abreast of all relevant employment laws and regulations.
  • Nominated to the 2024 AT&T Management Development Program (MDP).

Senior Talent Acquisition Manager – AlienVault, Acquisition Retention and Go-to-Market

AT&T
01.2021 - 05.2022
  • Directed recruiting efforts for AT&T’s AlienVault Cybersecurity and Mid-Markets Commercialization (customer acquisition and retention) teams accountable for the SMB fiber and 5G mobility portfolios.
  • Introduced a new communication system that reduced stakeholder escalations by 40% and improved offer win rate, strengthening the alignment between Talent Acquisition and the business.
  • Oversaw the performance and alignment of 3 external sourcing agencies.
  • Championed AT&T’s core competencies, skills and behaviors as a leader.
  • Recognized for strong executive communication and presentation skills.
  • Promoted in May 2022 to lead Consumer Mobility B2B hiring efforts.

Lead Talent Acquisition – Technology Consulting and Recruiting

SHARP DECISIONS
10.2017 - 01.2021
  • Built and led a 14-person recruiting team, fostering a collaborative culture that encouraged innovation and drove measurable performance improvements.
  • Leveraged Bullhorn ATS automation to streamline KPI reporting and led weekly sync meetings, strengthening team communication and efficiency.
  • Engaged top talent and maintained a candidate network of over 200 professionals, supporting business growth.
  • Identified an operational inefficiency and implemented a process improvement resulting in a 33% uptick in candidate engagement rates.
  • Applied in-depth knowledge of HR Management, visa laws, labor regulations and AAP / EO governance to ensure compliant and equitable hiring practices.

Senior Recruiter – Technology, Healthcare and Sales

SHARP DECISIONS
06.2015 - 10.2017
  • Managed full-cycle recruitment for sales and technology professionals supporting over 30 clients nationwide.
  • Achieved year-over-year growth in sales and billed revenue by consistently exceeding staffing performance benchmarks since 2015.
  • Led multiple high-volume recruitment projects simultaneously, demonstrating efficiency and the ability to facilitate quality results within tight deadlines.
  • Conducted comprehensive pre-employment screenings, including background checks and reference verifications, ensuring compliance and candidate alignment.
  • Additional Highlights
  • Oversaw the migration of two enterprise ATS platforms impacting over 100 recruitment processes. Subsequently, delivering training across the Recruiting and Core modules.
  • Executed an ATS touchpoint system (Sense), which resulted in a higher percentage of client and applicant engagement and retention.
  • Top performer in executive search and revenue generation (2016 – 2019).

Education

Bachelor of Science - Business Administration

Rider University
Lawrenceville, NJ

Skills

  • Job posting optimization
  • Onboarding processes
  • Social media recruiting
  • Candidate tracking

Websites

Affiliations

Member of National Resume Writers Association since 2007.

CONTINUOUS LEARNING (VIRTUAL)

  • Leadership, Gen AI, Strategic Thinking, Data Driven Decision Making, Competency-Based Interviewing
  • Proficient in Microsoft Office Suite
  • ATS: Workday, Taleo, Bullhorn

Section name

– TA Strategy | E2E Recruitment | Compliance and Data Analytics | Consistency in Metrics –

Timeline

Lead Talent Acquisition Manager – Global, Mass Markets and Mobility Sales

AT&T
05.2022 - Current

Senior Talent Acquisition Manager – AlienVault, Acquisition Retention and Go-to-Market

AT&T
01.2021 - 05.2022

Lead Talent Acquisition – Technology Consulting and Recruiting

SHARP DECISIONS
10.2017 - 01.2021

Senior Recruiter – Technology, Healthcare and Sales

SHARP DECISIONS
06.2015 - 10.2017

Bachelor of Science - Business Administration

Rider University

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