Mark Corey

• Monitored priorities and liaised between school staff, maintenance team and management.
• Worked with management regarding fire inspections, gas line testing, backflow testing, HVAC troubleshooting and grounds maintenance.
• Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
• Ensured that all parties were informed of scheduled maintenance and any potential operational impacts.
• Tracked maintenance requests and prioritizing them based on urgency.
• Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
• Maintained detailed records of all maintenance activities performed (including uploaded photos) allowing for effective tracking of progress over time.
• Tracked maintenance activity using FMX software to confirm on time resolutions.

During the new construction of the Bend's latest high school, I was responsible for:

• Assisted in hiring of custodial staff
• Developing staff work schedule
• Wrote staff annual reviews
• Designed cleaning schedule of 268,000 square feet building
• Developed grounds maintenance schedule for seasonal changes
• Kept records of all chemicals used, labeled correctly and MSDS filed
• Assisted in all fire, emergency drills or events as needed.

• Educated customers on proper vehicle maintenance.
• Maintained high customer satisfaction standards of 98% to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with 35 technicians and management staff, ensuring seamless communication throughout the entire service process.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Conducted regular performance evaluations for 10 staff members, offering constructive feedback and facilitating professional development opportunities.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Negotiated with vendors to secure best prices for parts and supplies.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

• Immediately addressed logistical issues and applied remediation techniques.
• Mentored 30+ team members, leading to increased productivity and job satisfaction among staff.
• Created and maintained a positive work environment, promoting strong teamwork and employee engagement.
• Directed facility maintenance efforts, ensuring equipment was properly serviced and operational at all times.
• Managed 80k inbound and outbound DVD deliveries and staff to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
• Received national recognition for quality, cost and on time delivery
• Conducted regular audits of inventory, identifying discrepancies and implementing corrective actions as needed.
• Managed daily operations, ensuring accuracy and timeliness of all shipments to customers.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw 20+ warehouse staff and maintained efficiency in fast-paced environment.

• Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
• Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
• Managed a team of 100+ sales staff and technicians, ensuring timely completion of repairs and adherence to quality standards.
• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
• Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
• Conducted thorough evaluations of employee performance, providing constructive feedback and coaching to improve overall productivity.
• Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
• Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
• Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.