Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mark Corley

Cayce,SC

Summary

Dynamic Regional Director of Operations at Carelinc Medical Equipment, skilled in operational efficiency and strategic planning. Successfully standardized procedures across regions, enhancing quality and performance. Fostered strong client relationships, driving revenue growth while leading effective training programs that boosted employee satisfaction and teamwork. Proven leader with a focus on data-driven decision-making.


Oversight of multiple states and locations.


ACHC and JCAHO Accreditation


Great reputation for training lower level entry employees into proven leaders.


Proudly still serving multiple communities by delivering medical equipment or holding educational speaking events about hospice for 17 years; with he focus of giving the most independence and comfort to patients and families during the most crucial times of their lives. ❤️

Overview

17
17
years of professional experience

Work History

Regional Director of Operations

Carelinc Medical Equipment
07.2022 - Current
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

Regional Area Manager

Special Care Medical
07.2021 - 07.2022
  • Implemented data-driven decision-making processes, using analytics to identify areas for improvement and inform future strategies at both the regional and store levels.
  • Mitigated risks associated with fluctuating market conditions by regularly reviewing sales data and adjusting strategies accordingly.
  • Streamlined operational efficiency through the development of comprehensive training programs for area managers and store personnel.
  • Championed the adoption of new technologies to improve efficiency in daily operations and enhance communication among team members throughout the region.

Senior Community Relations Manager

Homestead Hospice
03.2017 - 07.2021
  • Marketed offerings and services to community.
  • Stayed within budget for marketing expenses.
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
  • Developed and executed quarterly rolling calendar of events.
  • Increased public awareness of organizational goals through targeted campaigns and events.
  • Enhanced community engagement by developing and executing strategic outreach initiatives.
  • Delivered impactful presentations at conferences and workshops, showcasing organizational successes while learning from industry leaders.
  • Implemented innovative ideas for community programming, offering unique experiences that attracted new participants.

Regional Branch Manager

Special Care Medical
05.2008 - 07.2017
  • Enhanced communication within the team through regular meetings, clear expectations, and open channels for feedback.
  • Oversaw risk management efforts by implementing appropriate policies and procedures to minimize losses.
  • Expanded market presence with targeted outreach strategies that attracted new business opportunities.
  • Streamlined operations by identifying areas for improvement, reducing redundancies, and optimizing resources.
  • Delivered exceptional customer service by resolving issues promptly, listening to feedback, and making necessary improvements.
  • Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
  • Increased branch revenue by implementing effective sales strategies and fostering strong relationships with clients.

Education

High School Diploma -

Irmo High School
Irmo, SC
05-2005

Skills

  • Operational efficiency
  • Data-driven decision making
  • Workforce planning
  • Cross-functional coordination
  • Strategic planning and execution
  • Leadership training
  • Quality assurance
  • Operations oversight
  • Business management
  • Process improvements
  • Schedule oversight
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Customer service management
  • Effective leader
  • Team building
  • Employee motivation
  • Customer relationship management
  • Staff training/development
  • Relationship building
  • Operations management
  • Goal setting
  • Inventory tracking and management
  • Professionalism
  • Staff management
  • Hiring and onboarding
  • Business leadership
  • Inventory control
  • Management team building
  • Performance evaluation and monitoring
  • Customer retention
  • Crisis management
  • Administrative management

Accomplishments

  • Supervised team of 30+ staff members.
  • Oversight of 4 Accredited locations throughout SC and GA.
  • Being a father to 2 beautiful children.
  • Working in the community coaching youth sports, teaching life values though the art of sport.
  • Winning DME provider of the year in 2018

Timeline

Regional Director of Operations

Carelinc Medical Equipment
07.2022 - Current

Regional Area Manager

Special Care Medical
07.2021 - 07.2022

Senior Community Relations Manager

Homestead Hospice
03.2017 - 07.2021

Regional Branch Manager

Special Care Medical
05.2008 - 07.2017

High School Diploma -

Irmo High School

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Mark Corley