Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mark Cothern

Chattanooga,TN

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

36
36

Years of Professional Experience

Work History

Lead Sales Representative

Assemblers Int'l
04.2018 - Current
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.
  • Trained, coached, and mentored new sales associates for maximum performance.

Replenishment Associate

Michael's Arts & Crafts Store
09.2017 - 03.2018
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Added price tags, adjusted signage and built cardboard kits.
  • Added inventory to shelves, racks, bins and displays according to restocking procedures.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept work areas neat, clean and free from debris.
  • Maintained store assets with effective loss prevention strategies.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Customer Service Representative

YKK AP America
05.2015 - 07.2017
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.

Special Events Coordinator

Bass Pro Shops Outdoor World
03.2008 - 08.2015
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Coordinated schedules and timelines for events.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Staffed events by maintaining roster of available personnel and reliable service providers.
  • Managed event logistics and operations.
  • Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.

Education

Bachelor of Science - Mass Communications

Georgia Southern University
Statesboro, GA
05.1987

Skills

  • Client Relationship Management
  • Sales Initiatives
  • Time Management
  • Team Leadership
  • Payment Processing
  • Client Relationship-Building

Accomplishments

  • Established a customer base of 100+ accounts for newly created division.
  • Managed a portfolio of 100+ accounts providing for $1.2 million in sales.
  • Named "Employee of the Month" multiple times
  • Used Microsoft Excel to develop sales tracking and customer scheduling spreadsheets.

Timeline

Lead Sales Representative

Assemblers Int'l
04.2018 - Current

Replenishment Associate

Michael's Arts & Crafts Store
09.2017 - 03.2018

Customer Service Representative

YKK AP America
05.2015 - 07.2017

Special Events Coordinator

Bass Pro Shops Outdoor World
03.2008 - 08.2015

Bachelor of Science - Mass Communications

Georgia Southern University

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Mark Cothern