Mark Courter

• Mentored junior advisors, fostering skill development and promoting best practices within the team.
• Worked with multiple departments to get Sam's Club onboarded as a SLC customer.
• Provided support for Walmart Big and Bulky rollout.
• Assisted onboarding new employees to FedEx Freight from FedEx.
• Product Owner for GCOST team until reassigned to Sales and Marketing for cutover.

• Provided guidance on operational processes to enhance service quality and customer satisfaction.
• Developed training materials to support onboarding of new team members in freight operations.
• Collaborated with cross-functional teams to streamline communication and resolve logistical issues.
• Product Owner of multiple teams in the Customer Art space.
• Provided support for Rollouts of Handling Unit Movement and Motive.

I have been in Central dispatch for about two years now. I have learned how to run and operate a region as well as taking care of our drivers on the road. I have also recently traveled to DTR, WRN, and FRE to conduct drivers meeting with success.

I have worked since DEC 16 2018 as an Analyst-Operations Systems. I have worked on developing new software for the Freight 2020 movement. I have also worked since taking this position in SAS, Oracle, and QMF. I have learned how to read and wright code in this position as well as testing new software. I have worked in the field with my team in showing new operation screens and gathering feed back from operations to take back to the development teams. I have developed new reports with my team to track our success in deploying new and exciting innovations to the LTL Industry.

• Led team in executing mission objectives, ensuring operational readiness and effectiveness.
• Coordinated training programs to enhance team skills and readiness levels.
• Teach new members how to drive trucks through combat zones.
• I was given a license from the military to drive every truck in the military.