Mark Cox

Shop Owner

Edison Auto Service

08.1994 - Current

Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Developed loyal customer base by consistently delivering high-quality repairs and personalized service.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Generated revenues yearly and effectively capitalized on industry growth.
Grew the shop from a 2 man operation doing $240,000 yearly to 9 person doing $1.4 million at our peak.