Mark Crawford
Irvine,CA
Summary
Seasoned Operations Manager and talented leader with 22 years of experience selling, leading and maximizing talents. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Nathan Alan Jewelers
01.2018 - 04.2023
- Implemented innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased sales and increased profit.
- 2018 $2.7 million gross sales 2019 $3 million gross sales 2021 $2.2 million gross sales (covid closed 6 months) 2022 $5 million Gross sales 2023 $5.5 million Gross sales
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction and engagement.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Designed, and created a store selling system for sales associates to achieve their sales goals and to make customers aware of " Why they should buy from us".
General Manager of Operations
Jared: The Galleria Of Jewelry
01.2016 - 01.2018
- Hired and trained a diverse staff to create a winning sales team.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led all corporate initiatives to create success and to fulfill the companies mission statement.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Recruited top level sales talent
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2004
Skills
- Operations Management
- Business Analysis
- Decision Making
- Analytical Thinking
- Recruiting
- Sales Training
- Problem Solving
- Leading by example
Timeline
General Manager of Operations
Nathan Alan Jewelers
01.2018 - 04.2023
General Manager of Operations
Jared: The Galleria Of Jewelry
01.2016 - 01.2018
High School Diploma -
Glen Burnie High School
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