Mark Cruz

Built the Capabilities of diverse teams through shoulder to shoulder work and business analysis.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Maintained a clean and organized workspace for optimal productivity and safety.