Mark Cruzan
Wingate,NC
Summary
Resourceful Vice President with over 29 years of results-oriented experience in business growth and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
29
29
years of professional experience
Work History
Vice President General Manager
BrightView Landscape Services
Sarasota, FL
01.1995 - 03.2024
- Responsibilities of 9 local branches in SWFL Market of $80 Million in revenue. Consistently produced top growth, retention, customer satisfaction, safety, and EBITA performance.
- Developed and executed strategic plans to support the vision of the organization.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Formulated policies that improved operational efficiency and productivity.
- Negotiated contract specifications with major vendors.
- Made recommendations to senior leaders on business strategy and initiatives.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Identified and established KPIs to improve team efficiencies and sales strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Associate of Applied Science - Ornamental Horticulture
Mercer County Community College
Trenton, NJ05-1990
Skills
- Sales and Marketing Leadership
- Client Relationship Building
- Financial Management
- Team Leadership
Timeline
Vice President General Manager
BrightView Landscape Services
01.1995 - 03.2024
Associate of Applied Science - Ornamental Horticulture
Mercer County Community College
Similar Profiles
SARAH E. SHEARSARAH E. SHEAR
National Sales Coordinator/Executive Assistant at BrightView Landscape ServicesNational Sales Coordinator/Executive Assistant at BrightView Landscape Services
Bonnie HeinrichBonnie Heinrich
Branch Administrator at BrightView Landscape ServicesBranch Administrator at BrightView Landscape Services
Jonathan OregelJonathan Oregel
Landscaping Crew Leader at BrightView Landscape ServicesLandscaping Crew Leader at BrightView Landscape Services