Summary
Overview
Work History
Education
Skills
Timeline
04
Mark C. Smith

Mark C. Smith

Austin,TX

Summary

Business development professional with proven track record in driving growth and fostering strong client relationships. Known for strategic thinking, effective communication, concept clarification, systems optimization, and strong focus on team collaboration to achieve results. Skilled in market analysis, negotiation, and partnership development, with flexible approach to meet changing needs. Trusted for reliability and consistently delivering on objectives.

Overview

17
17
years of professional experience

Work History

Director of Business Development

InVend
01.2024 - Current
  • Increased revenue by 40% in 2024 by onboarding 20 new clients
  • Secured 50 new host locations for vending machines through a single negotiated contract that generates $240,000 annually
  • Generated $300,000 through a sale of 30 vending machines
  • Attended an average of 2 networking events a week for 9 months to start and foster business relationships in the Greater Austin area

Facilities Manager

Chula Vista Resort
10.2022 - 11.2023
  • Identified best business measures to improve efficiency and cost-effectiveness of facilities, that owners adopted, saving $100,000 annually on lost revenue due to offline assets
  • Moved O&M from 10 years of primarily reactive maintenance to increased proactive and preventative maintenance schedules, saving $15,000 per quarter on asset repairs and replacement
  • Developed a plan to maintain functionality, comfort, safety, sustainability, and efficiency of 3 buildings, including approximately 350 vacation condos, common areas, and assets
  • Spearheaded the acquisition and use of a digital platform (a CMMS) to manage O&M workflows, communications, and inventory as well as asset and infrastructure data, moving O&M away from paper and call-out methods to a mobile and digital system
  • Audited 3 departments to find inefficiencies and opportunities for scaling and growth
  • Negotiated with 5 KOLs within the company to successfully implement change management solutions

Sales / Account Manager

FM Advertising
11.2020 - 10.2022
  • Identified the niche market for the B2B Saas platform in Branson, MO
  • Developed POC and MVP for software platform in Wisconsin Dells, WI
  • Presenting, promoting, and selling digital advertising platform to 200 new clients and managing all accounts in both Wisconsin Dells, WI, and Branson, MO
  • Developed sales strategy based on research of consumer buying trends and market conditions

General Manager

All Star Inn & Suites
04.2014 - 11.2020
  • Received superior customer service satisfaction scores and TripAdvisor awards for 7 consecutive years
  • Led company to successful property launch in 2014 by directing renovations and developing initial roadmap & go-to-market strategy directly with owners.
  • Developed internal processes and marketing, bringing TripAdvisor ranking to #2 out of 80+ properties in the area in year 1
  • Kept the #2 spot on TripAdvisor for 7 consecutive years
  • Led the acquisition and development of a 3rd property, hiring and training all management and teams, bringing TripAdvisor ranking to #3 out of 80+ properties in the area in year 1. Successfully handed management over to new hire after 1 year of development.
  • Trained 160+ personnel on customer care principles, industry practices, company procedures, and property management system
  • Oversaw and improved quality control of unit sales worth over $600,000+ annually through management of daily operations.

General Manager

Days End Motel
08.2011 - 11.2013
  • Received superior customer service satisfaction scores for 9 consecutive quarters, bringing property from #63 out of 80+ properties for that area to #4 on TripAdvisor.
  • Devised, deployed and monitored processes to boost long-term business success, increasing gross profit levels 33% in three years
  • Maximized efficiency by coaching and mentoring 8-15 personnel on customer service principles, industry practices and company procedures.
  • Negotiated successful sale of property to new buyer in year 3, transitioning previous owners into retirement

Teacher: Humanities Junior High & High School

New Jersey & Wisconsin
08.2008 - 06.2013
  • Subjects Taught: Phonics & Reading, English Grammar & Composition, Latin, Literature, Theology, Formal Logic, Performance Studies & Theatre, History, Geography, Basic Math, Macroeconomics, Botany & Zoology, Historical Fencing instruction
  • Re-formed the basic structure and seating arrangements of the classroom to model a Classical approach:
  • Instituted the Socratic Method & engaged students with curriculum through discussion.

Education

Master of Science - English Education

Pensacola Christian College
Pensacola, FL
08.2009

Skills

  • Networking
  • Pipeline development
  • Customer engagement
  • Key account management
  • Partnership development
  • Customer satisfaction

Timeline

Director of Business Development

InVend
01.2024 - Current

Facilities Manager

Chula Vista Resort
10.2022 - 11.2023

Sales / Account Manager

FM Advertising
11.2020 - 10.2022

General Manager

All Star Inn & Suites
04.2014 - 11.2020

General Manager

Days End Motel
08.2011 - 11.2013

Teacher: Humanities Junior High & High School

New Jersey & Wisconsin
08.2008 - 06.2013

Master of Science - English Education

Pensacola Christian College

Similar Profiles

CREATE PROFILE