Mark Cuiffo
customer service
Summerville,SC
Overview
42
42
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/PRE-PRICING
SMURFITWESTROCK
DEER PARK, NY
02.2008 - Current
- Company Overview: Sales and customer service representative for corrugated carton manufacturer, responsible for increasing sales and ensuring customer satisfaction.
- Successfully manage over 100 inbound sales orders including order entry, processing and fulfillment for individual customers, using information provided by customer.
- Supervise staff in customer service department as necessary.
- Provide product information, pricing, quotations and delivery information to customers as needed to ensure customer satisfaction.
- Work with customers to respond to inquiries and provide requested, pertinent information.
- Resolve customer inquiries and complaints on a daily basis.
- Accept new customer applications by phone and assist in general customer service duties.
- Sales and customer service representative for corrugated carton manufacturer, responsible for increasing sales and ensuring customer satisfaction.
MERGE OPERATOR
DOLLAR GENERAL DISTRIBUTION CENTER
MARION, IN
06.2006 - 11.2007
- Company Overview: Distribution of products to chain store locations throughout the United States.
- Using computer programs, ensured that locations chose products to adequately complete inventory for each order (batch) and that each batch was completed and shipped on schedule.
- Supervised staff of 5 in getting orders to stores on a timely basis.
- Ensured that products reached shipping lanes, cleared jams on conveyors and sorter beds, assisted with picking product and loading trucks.
- Distribution of products to chain store locations throughout the United States.
SHIFT MANAGER
PREFERRED COMMUNITY SERVICES
MARION, IN
03.2005 - 04.2006
- Company Overview: Fundraising organization conducting entertainment programs.
- Supervised call center operations, including managing up to 20 customer service call center staff.
- Oversaw sales, collections and credit departments for various charities, dish network activations to ensure service to customers, and student loan processing.
- Maintained all documents associated with call center operation.
- Accounts receivable representative, ensuring on-time receipt of payments.
- Tele-service representative soliciting donations from potential donors for various charities, with an 80% closing rate.
- Fundraising organization conducting entertainment programs.
TRAFFIC COORDINATOR / SHOP FLOOR SUPERVISOR
HENLOPEN MANUFACTURING
MELVILLE, NY
06.1997 - 11.2003
- Company Overview: Plastic and metal cosmetic container manufacturer.
- Conducted comparative rate studies for selection of trailer load and LTL carriers, freight forwarders, and small package carriers, resulting in savings of $30,000-$40,000 annually.
- Scheduled out-going and in-coming shipments with freight forwarders.
- Audited and approved all freight bills.
- Prepared documents and certificates of origin for export shipments.
- Processed small package shipments using FedEx Ship and UPS World Ship.
- As computer representative for warehouse, ensured correct programs were loaded and trouble shot any problems.
- Coordinated with warehouse and planners to ensure machines were operating properly and were supplied with proper materials for each job.
- Plastic and metal cosmetic container manufacturer.
U. S. MARINE, HONORABLE DISCHARGE
UNITED STATES MARINE CORPS
08.1983 - 07.1990
- Maintained pay-related and mail matters for unit.
- Responsible for pay-related entries, orders and general word processing.
- Part of administrative team implementing new computer system for department.
Timeline
CUSTOMER SERVICE REPRESENTATIVE/PRE-PRICING
SMURFITWESTROCK
02.2008 - Current
MERGE OPERATOR
DOLLAR GENERAL DISTRIBUTION CENTER
06.2006 - 11.2007
SHIFT MANAGER
PREFERRED COMMUNITY SERVICES
03.2005 - 04.2006
TRAFFIC COORDINATOR / SHOP FLOOR SUPERVISOR
HENLOPEN MANUFACTURING
06.1997 - 11.2003
U. S. MARINE, HONORABLE DISCHARGE
UNITED STATES MARINE CORPS
08.1983 - 07.1990
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