Company Overview: Sales and customer service representative for corrugated carton manufacturer, responsible for increasing sales and ensuring customer satisfaction.
Successfully manage over 100 inbound sales orders including order entry, processing and fulfillment for individual customers, using information provided by customer.
Supervise staff in customer service department as necessary.
Provide product information, pricing, quotations and delivery information to customers as needed to ensure customer satisfaction.
Work with customers to respond to inquiries and provide requested, pertinent information.
Resolve customer inquiries and complaints on a daily basis.
Accept new customer applications by phone and assist in general customer service duties.
Sales and customer service representative for corrugated carton manufacturer, responsible for increasing sales and ensuring customer satisfaction.
MERGE OPERATOR
DOLLAR GENERAL DISTRIBUTION CENTER
MARION, IN
06.2006 - 11.2007
Company Overview: Distribution of products to chain store locations throughout the United States.
Using computer programs, ensured that locations chose products to adequately complete inventory for each order (batch) and that each batch was completed and shipped on schedule.
Supervised staff of 5 in getting orders to stores on a timely basis.
Ensured that products reached shipping lanes, cleared jams on conveyors and sorter beds, assisted with picking product and loading trucks.
Distribution of products to chain store locations throughout the United States.
SHIFT MANAGER
PREFERRED COMMUNITY SERVICES
MARION, IN
03.2005 - 04.2006
Company Overview: Fundraising organization conducting entertainment programs.
Supervised call center operations, including managing up to 20 customer service call center staff.
Oversaw sales, collections and credit departments for various charities, dish network activations to ensure service to customers, and student loan processing.
Maintained all documents associated with call center operation.
Accounts receivable representative, ensuring on-time receipt of payments.
Tele-service representative soliciting donations from potential donors for various charities, with an 80% closing rate.
Fundraising organization conducting entertainment programs.
TRAFFIC COORDINATOR / SHOP FLOOR SUPERVISOR
HENLOPEN MANUFACTURING
MELVILLE, NY
06.1997 - 11.2003
Company Overview: Plastic and metal cosmetic container manufacturer.
Conducted comparative rate studies for selection of trailer load and LTL carriers, freight forwarders, and small package carriers, resulting in savings of $30,000-$40,000 annually.
Scheduled out-going and in-coming shipments with freight forwarders.
Audited and approved all freight bills.
Prepared documents and certificates of origin for export shipments.
Processed small package shipments using FedEx Ship and UPS World Ship.
As computer representative for warehouse, ensured correct programs were loaded and trouble shot any problems.
Coordinated with warehouse and planners to ensure machines were operating properly and were supplied with proper materials for each job.
Plastic and metal cosmetic container manufacturer.
U. S. MARINE, HONORABLE DISCHARGE
UNITED STATES MARINE CORPS
08.1983 - 07.1990
Maintained pay-related and mail matters for unit.
Responsible for pay-related entries, orders and general word processing.
Part of administrative team implementing new computer system for department.
Group Medical Customer Service Representative, Facets Claims Analyst, Appeals Specialist, Payor Solutions Senior Pricing Analyst, Business Project Senior Analyst at Great West Healthcare/ Cigna HealthcareGroup Medical Customer Service Representative, Facets Claims Analyst, Appeals Specialist, Payor Solutions Senior Pricing Analyst, Business Project Senior Analyst at Great West Healthcare/ Cigna Healthcare
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Pre Enrollment Specialist/ Customer Service Representative at Willis Towers Watson - ExtendHealthPre Enrollment Specialist/ Customer Service Representative at Willis Towers Watson - ExtendHealth