Mark Cummings
Anna,TX
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in quality assurance and staff training, ensuring high standards in packaging and customer relations.
Overview
12
12
years of professional experience
Work History
Roasting/Packaging Specialist
Dutch Bros Coffee
2024.05 - Current
- Operates packaging machinery to ensure efficient production flow.
- Inspects packaging for quality assurance and compliance with standards.
- Assists in training new staff on proper packaging techniques and safety protocols.
- Executes daily tasks with attention to detail, ensuring consistency in product presentation.
- Continual learning and growth by training and performing Lead Roaster position under the guidance of Lead Roaster and Roasting Director.
Sales and Service Representative
Brady Paxman State Farm
2022.06 - 2024.04
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed policy renewals and updates, ensuring accuracy and compliance with company standards.
- Assisted clients in understanding insurance products, enhancing their decision-making process.
- Developed strong relationships with clients, promoting loyalty and retention through personalized engagement.
General Manager
Parry's Pizzeria & Taphouse
2019.12 - 2022.04
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory control systems, optimizing supply chain efficiency and reducing waste.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Trained and mentored staff, fostering a collaborative team environment and improving service quality.
General Manager
Walk-On's Bistreaux & Bar
2018.08 - 2019.12
- Led and supervised a staff of 50+ employees to ensure operational efficiency and managed revenue goals.
- Oversaw all aspects of financial management, including budgeting, forecasting, and cost analysis to help drive profitability for the restaurant.
- Coordinated special events and promotions, enhancing community involvement and brand visibility.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
Assistant General Manager
Chuy's Tex-Mex Restaurant
2014.09 - 2018.08
- Assisted in overseeing day-to day operations of the restaurant, including staff supervision, inventory management, and customer service.
- Developed training programs for new team members, enhancing service quality and employee retention.
- Maintained high levels of customer satisfaction through effective communication, problem solving, and resolution of any customer concerns or complaints.
Education
Bachelor of Science - Restaurant, Hotel, And Institutional Management
Texas Tech University
Lubbock, TXSkills
- Strong communication skills
- Problem Solving
- Customer/ Vendor Relations
- Problem solving/Troubleshooting
- Profit Maximization
- Time Management
Timeline
Roasting/Packaging Specialist
Dutch Bros Coffee
2024.05 - Current
Sales and Service Representative
Brady Paxman State Farm
2022.06 - 2024.04
General Manager
Parry's Pizzeria & Taphouse
2019.12 - 2022.04
General Manager
Walk-On's Bistreaux & Bar
2018.08 - 2019.12
Assistant General Manager
Chuy's Tex-Mex Restaurant
2014.09 - 2018.08
Bachelor of Science - Restaurant, Hotel, And Institutional Management
Texas Tech University