Summary
Overview
Work History
Education
Skills
Timeline
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Mark D. Hansen, II

Summary

Detail-focused sales professional with a background in retail operations, and managing client accounts. Specific experience serving construction trades professionals - excels at building strong client relationships and assisting them in enhancing their businesses. Recognized as a positive brand ambassador and product endorser. Adept collaborator aimed at reaching shared objectives. Proficient in inventory management and visual merchandising techniques to drive success in sales environments.

Overview

19
19
years of professional experience

Work History

Retail Merchandiser

Acosta
11.2024 - Current
  • In-store merchandiser for various brands & clients inside Walmart stores, running 8-12 service orders & projects per day.
  • Develop relationships with key store personnel to support proper product placement and visibility.
  • Regular duties include setting up & maintaining displays of featured products, conducting weekly inventory audits, maintaining shelf stock, and reporting back to our clients.

Field Account Manager

Home Depot Pro / HD Supply
04.2018 - 07.2024
  • Managed a customer account base of 30+ plumbing, electrical, & HVAC service contractors.
  • Focused on territory growth by maintaining client relationships, gaining SOW with current accounts, and engaging prospects to open new client accounts.
  • Utilized Salesforce CRM to schedule meetings & events, pre-plan sales calls, and record daily client engagement.
  • Collaborated with cross-functional teams to implement inventory solutions for our clients which reduced their costs & improved their operational efficiency.
  • Monitored consigned inventory throughout the month, placed weekly replenishment orders, & conducted quarterly audits.
  • Facilitated product trainings for my clients by leveraging vendor relationships.

Field Sales Representative

Techtronic Industries
04.2016 - 04.2018
  • In-store brand representative for Milwaukee, Rigid, & Ryobi power tools & equipment.
  • Drove sales in more than a dozen Home Depot stores by training sales associates on products, and sold directly to store patrons.
  • Managed endcap & in-aisle merchandising, maintained displays, and placed POP signage.
  • Hosted in-store sales events including product demonstrations to educate customers on features, benefits, & competitive advantages.
  • Increased territory sales by 13 percent the first year and by 20 percent the second year.
  • Exceeded all divisional & national sales averages and led the region with highest sales percentage growth.
  • Represented company at a university job fair to recruit new team members.

Assistant Store Manager

Lowe’s Companies, Inc.
05.2006 - 08.2013
  • Supervisor of 120 sales & operations employees, and acted at all times as a Manager On Duty for a store that serviced over 500,000 customers each year.
  • Conducted daily store walks to ensure safety protocols were met as well as aisle maintenance & store appearance exceeded company standards.
  • Performed all opening & closing procedures including transaction reconciliation, cash handling, and securing the property.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responsible for the growth of specialty sales in our store, namely managing the Installed Sales & Pro Sales teams.
  • Increased revenue & other KPIs with specialty sales in three consecutive years.
  • Led semi-annual inventory audits for every SKU in the store, and all other current assets.
  • Collaborated with vendor suppliers, merchants, and other cross-functional teams to ensure sufficient store stock and to fulfill customer orders.
  • Interviewed, hired, and trained new team members.
  • Conducted individual performance reviews and helped coach associates through their career progression which included helping part-time associates become full-time supervisors.
  • Partnered with HR when necessary to perform disciplinary action including termination.

Education

Bachelor of Science - Management with an emphasis in marketing

Marriott School of Management At Brigham Young University
Provo
12.2015

Skills

  • Retail operations management
  • Visual merchandising strategies
  • Team leadership
  • Employee development
  • Customer relationships
  • Client account growth
  • Brand representation
  • Inventory management, control, & audits
  • B2B sales proficiency
  • Salesforce CRM platform
  • Microsoft Office Suite
  • Google Business Tools

Timeline

Retail Merchandiser

Acosta
11.2024 - Current

Field Account Manager

Home Depot Pro / HD Supply
04.2018 - 07.2024

Field Sales Representative

Techtronic Industries
04.2016 - 04.2018

Assistant Store Manager

Lowe’s Companies, Inc.
05.2006 - 08.2013

Bachelor of Science - Management with an emphasis in marketing

Marriott School of Management At Brigham Young University

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