Mark Daffner
San Antonio,TX
Summary
Driven business leader with a proven track record in customer service management and strategic decision-making.
Excelled at the business I owned and every other job I was employed at.
Skilled in team leadership and negotiation, adept at fostering customer relations and driving business growth.
Achievements include boosting sales through effective direct sales strategies and team collaboration and by effectively managing relationships with the clients.
Overview
46
46
years of professional experience
Work History
BUSINESS OWNER
SELF
01.1990 - 12.2020
- Established strong customer relationships with over 30 clients through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Consulted with customers to assess needs and propose optimal solutions.
Salesperson
IDJ CORP
01.1985 - 08.1989
- Worked to build strong and everlasting relationships with over 30 customers..
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
Shipping Clerk & Buyer of Precious Gemstones
Pearls And Gems Unlimited
03.1977 - 12.1984
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Purchased precious and semi-precious gemstones such as rubies. sapphires. emeralds, amethysts, topaz and opals among others.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
Restaurant Waiter
Red Lobster Restaurant
03.1994 - 12.1994
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers..
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Answered customers' questions, recommended items, and recorded order information.
VEDOR OF COKE AT WRIGLEY FIELD
Chicago Cubs
04.1975 - 09.1978
- FILLED UP THE COKE CUPS FOR THE VENDORS AT WRIGLEY FIENDS
- WORKED AS A VENDOR SELLING COKES POPCORN PEANUTS CRACKERJACKS PROGRAMS AND PENCILS
Education
No Degree - Business Administration
University of Illinois At Chicago
Chicago, IL1982
High School Diploma -
MATHER HIGH
Chicago, IL06.1979
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Performance Improvement
- Project Management
- Business Development
- Purchasing and planning
- Strategic Decision-Making
- Operations Management
- Quality Assurance
- Negotiation and Persuasion
- Business marketing
- New Business Development
- Policies and Procedures Development
- Staff Management
- Negotiation
- Public Speaking
- Coaching and Mentoring
- Sales strategics
- Decision-Making
- Customer Service Management
- Team Leadership
- Teamwork and Collaboration
- Marketing Strategies
- Goal Setting
- Inventory Tracking and Management
- Business Leadership
- Sales Strategies
- Direct Sales
Timeline
Restaurant Waiter
Red Lobster Restaurant
03.1994 - 12.1994
BUSINESS OWNER
SELF
01.1990 - 12.2020
Salesperson
IDJ CORP
01.1985 - 08.1989
Shipping Clerk & Buyer of Precious Gemstones
Pearls And Gems Unlimited
03.1977 - 12.1984
VEDOR OF COKE AT WRIGLEY FIELD
Chicago Cubs
04.1975 - 09.1978
No Degree - Business Administration
University of Illinois At Chicago
High School Diploma -
MATHER HIGH