Mark Dahl
Stowe,VT
Summary
Seasoned Operations/Warehouse Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations Manager
Kit Lender
10.2023 - 05.2024
- Managed the day to day operations including customer order fulfillment, receiving, training and safety
- Organized and started a safety program
- Managed up to 12 employees, full time and seasonal
- Oversaw facility maintenance, $2 million dollars in inventory and laundry operations
- Setup and organized seasonal inventory change over along with liquidation of old inventory and set up cycle count program
- Worked with sustainable local businesses to upcycle obsolete inventory
- Achieved a 98.9% order fulfillment accuracy rate.
Warehouse Manager
Hearthstone
07.2022 - 10.2023
- Managed the day to day operation of the warehouse including, line stocking for 6 production lines, receiving and paint booth operations
- Oversaw 11 full time employees
- Forklift certified and certified forklift trainer
- Implemented a respirator and forklift training program
- Coordinated inventory from three different locations to arrive for production with unexpected last minute changes in production schedule
- Managed weekly cycle count process
- Oversaw $11 million dollars in inventory.
Warehouse Manager
Hop & Stuff
06.2021 - 07.2022
- Strategically oversaw warehouse operations including customer order fulfillment, receiving, inventory, training and safety
- Scheduled and carried out inventory and cycle counts
- Oversaw all US logistics (LTL, Fed-Ex, Domestic and International)
- Tracked, monitored and ensured successful order fulfillment and deliveries with various carriers (includes following up with order damages or shipping issues)
- Achieved a 99.1% order fulfillment accuracy rate.
Outbound Operations Supervisor
Land Air
08.2020 - 06.2021
- Oversaw the outbound operations of residential and commercial freight
- Supervised a team of 10 to 12 drivers, managed customer service, scheduling and complaints
- Responsible for monitoring fuel logs, fuel delivery, forklift safety, dock operations, and dispatch
- Constant communication with route drivers to update routes and dispatch new pickups, many with tight pickup windows.
Co-managed online business
Self Employed
04.2016 - 07.2020
- Online business operations including product development, website and store listings, marketing, and order fulfillment.
Project Manager
FLSmidth & Co. (Krebs)
09.2013 - 04.2016
- Managed the design, manufacturing, assembly and delivery of mining pumps and equipment
- Ensured each project meets internal and client expectations with respect to quality, budget, strategy, and timelines
- Evaluated all key project deliverables including final product to ensure high quality and client acceptance
- Kept internal teams, clients, and management apprised of project activities.
Warehouse Manager
FLSmidth & Co. (Krebs)
08.2008 - 09.2013
- Managed mining equipment supply inventory valued over 40 million dollars with over 8,000 active part numbers
- Planned and organized the layout of product lines and inventory into newly acquired buildings
- Responsible for implementing and managing stock control and forecasting future capacity requirements
- Managed 15 member team, encouraged teamwork and organization in order to meet productivity targets
- Active member of the company safety committee and certified forklift instructor.
Warehouse Supervisor
Byron Medical
08.1999 - 01.2007
- Supervised daily shipping operations that exceeded 300 orders per day
- Reorganized an inventory location system of over 4,000 s.k.u's
- Assisted in coordinating an inventory accuracy project, achieving an improvement from 92.8% to 98%
- Maintained training for eight permanent employees and four temp employees
- Project lead on moving a 12,000 sq
- Ft distribution center
- Top 10 quarterly award winner.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Staff Development
Timeline
Operations Manager
Kit Lender
10.2023 - 05.2024
Warehouse Manager
Hearthstone
07.2022 - 10.2023
Warehouse Manager
Hop & Stuff
06.2021 - 07.2022
Outbound Operations Supervisor
Land Air
08.2020 - 06.2021
Co-managed online business
Self Employed
04.2016 - 07.2020
Project Manager
FLSmidth & Co. (Krebs)
09.2013 - 04.2016
Warehouse Manager
FLSmidth & Co. (Krebs)
08.2008 - 09.2013
Warehouse Supervisor
Byron Medical
08.1999 - 01.2007
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