Mark Dale
Camden-on-Gauley,WV
Summary
With over 30 years of experience as a floor coatings specialist, I aim to utilize my extensive knowledge and expertise to establish a solid foundation for every estimate created. Committed to delivering a high-quality customer experience, I ensure satisfaction throughout the installation process. By streamlining tasks for installation teams, I strive to make their job seamless.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Estimator/Project Manager
Pro Flooring Systems, LLC
07.2016 - 03.2024
- Researching up and coming projects on multiple construction bidding sites looking for jobs to bid
- Making contact with every type of floor coating customer from contracting companies to store owners
- Keeping up to date on new and up coming floor covering product to stay fresh and current in the industry
- Reaching out to other flooring companies for project collaborations
- Reading through bid documents to locate job requirements
- Contacting manufacturers, equipment rental companies and contractor supply companies to get everything necessary to complete the job
- Working with project owners' schedules
- Writing formal bids and sending to project owners
- Designing formal bids to fit specific projects as well as to make sure they were all binding contracts
- Performing job walks to assist in estimating costs
- Working with crew supervisors/foreman to help lighten any issues that could come up
- Writing warranty contracts as well as estimating and managing warranty repairs
- Customer service.
Customer Service Representative
THE HOME DEPOT
01.2016 - 07.2016
- Assisted with customers of the paint department
- Assisted with customers of the lumber department
- Assisted with basic builder's questions
- Solving random questions and customer building issues.
Owner
INHOME CUSTOM DESIGN LLC
01.2012 - 12.2014
- Sales
- Project Management
- Website builder
- Marketing Rep
- Office management
- Installer
- Driver of Direct TV Van.
Installer
DIRECT TV
01.2010 - 12.2012
- Installation of Direct TV services including setting up dish and locating signal
- Customer service.
SMB Tier 1 TECH
Stream International
02.2008 - 11.2010
- Troubleshooting and resolving issues with small/medium business Dell systems
- Warranty support.
Education
Bachelor of Arts - Game Art and Development
Southern New Hampshire University
NH, NH08.2024
Skills
- Help Desk
- Illustration
- Adobe Photoshop
- Active Directory
- Lead Generation
- Desktop Support
- Remote Access Software
- Construction Proposal Writing
- Microsoft Windows Troubleshooting
- Mac OS Operating Systems
- Technical Support
- Construction Sales
- Software Troubleshooting
- Construction Project Management
- Presentation Skills
- Graphic Design
- Construction Estimating
- Adobe InDesign
- IT Support
- Construct Connect
- Bid Clerk
- Blueprint reading
- Estimating Software
- ProCore
- Contract management
- Contract negotiation
- Computer skills
- Supervising experience
- Multitasking
- Document management
- Design-Build Experience
- Change order management
- Analytical and Problem-Solving Abilities
- Material Takeoff Techniques
- Vendor relationships
- Construction Cost Estimates
- Project Planning
- Bid preparation
- Problem-Solving
- Time Management
- Blueprint Analysis
- Project Management
- Software expertise
- Cost Estimation Expertise
- Bid Preparation Expertise
- Attention to detail and accuracy
- Continuous Improvement Mindset
- Contract negotiation abilities
- Market Trend Awareness
- Budget Development Proficiency
- Financial Forecasting Experience
- Scope Definition and Review
- Preconstruction Services Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved quicker lead procourments by introducing BidClerk and ConstructConnect for lead generation tasks.
Certification
- OSHA 30
- Driver's License
- Forklift Certification
- Workplace Hazardous Materials Information Systems Certification
Additional Information
Having been the individual that took an epoxy coatings company with no Estimating/Sales/Project Management and created a successful revenue every year clearing more than a million by creating a not one lead procurement system but dozens, reaching out to not one contractor but hundreds, building relationships with more than twenty material manufacturers but didn't stop there. I built relationships with other flooring contractors, ones that did not provide resinous flooring and/or even completing troublesome or backlogged projects for them. I designed the bid proposals to double as short sale contracts while making them unique to each project. Using focus and dedication every bid set and all division spec's focused on our trade was picked clean. When a system designed into the spec was questionable my job was to design one our company could get a warranty behind. My job was to perform all job walks, complete all submittals, educating myself in new products and installation methods then training the crews to make it marketable. When they closed the doors to the company we had more than two million in company assets, two crews, four signed contracts for project to be scheduled. We provided installation services for everything from polished concrete to traffic coatings. Urethane modified cement systems to epoxy broadcast quartz. I am not trying to use this space to brag, only to show you that I can handle this position, and maybe more.
Assessments
- Project timeline management, Proficient, 08/01/24, https://share.indeedassessments.com/attempts/3604970455b787cc9b32910f24a7e596eed53dc074545cb7
- Time management skills, Proficient, 08/01/24, https://share.indeedassessments.com/attempts/7d09573e6152d3de161d399bdd1e836aeed53dc074545cb7
- Customer focus & orientation, Proficient, 08/01/24, https://share.indeedassessments.com/attempts/6776db0097e47d34e9dbd99f3a016526eed53dc074545cb7
- Work style: Reliability, Proficient, 08/01/24, https://share.indeedassessments.com/attempts/4cfcfbbc191f36a258a9efe471faa50deed53dc074545cb7
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Estimator/Project Manager
Pro Flooring Systems, LLC
07.2016 - 03.2024
Customer Service Representative
THE HOME DEPOT
01.2016 - 07.2016
Owner
INHOME CUSTOM DESIGN LLC
01.2012 - 12.2014
Installer
DIRECT TV
01.2010 - 12.2012
SMB Tier 1 TECH
Stream International
02.2008 - 11.2010
Bachelor of Arts - Game Art and Development
Southern New Hampshire University
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