Mark Danley
General Manager
Dothan,AL
Summary
Dynamic General Manager with 17 years at Bojangle's, adept at enhancing customer satisfaction and reducing employee turnover through effective training and a positive work environment. Proficient in inventory control and workforce management, I consistently deliver exceptional service while ensuring compliance with health regulations. Committed to operational excellence and team development.
Overview
17
17
years of professional experience
Work History
General Manager
Bojangle's
02.2008 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Skills
Proficient in Workforce and Paylocity
References
Donald Smtih - (334) 805-4070
Uliana McClanahan - (334) 494-2803
Kissimmee Whittle - (334) 379-3869
Timeline
General Manager
Bojangle's
02.2008 - Current