Mark Dau
West Valley City,UT
Summary
Dynamic professional with a proven track record at Reliable Merchant Services, excelling in customer service and teamwork. Adept at streamlining processes and enhancing client satisfaction, I leverage critical thinking and data management skills to drive efficiency and foster long-lasting relationships. Committed to delivering innovative financial solutions and exceptional service.
Overview
17
17
years of professional experience
Work History
Credit Card Processor
Reliable Merchant Services
11.2024 - Current
- Collaborated with team members to streamline application processes and improve efficiency.
- Engaged with customers to identify needs and recommend suitable financial solutions.
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
- Install and train owner on how to use our equipment and POS system
- Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.
- Collaborated closely with the underwriting team to expedite application processing times and improve overall customer experience during the onboarding process.
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
Small Business Owner
Matt’s Grocery
03.2019 - 08.2023
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Maintained financial records, tracking expenses and revenue for informed decision-making.
- Oversaw inventory management, optimizing stock levels to meet customer demand without surplus.
- Trained and supervised staff to ensure adherence to operational standards and best practices.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Small Business Owner
Square Bar Cafe
04.2013 - 07.2018
- Managed daily operations ensuring optimal inventory levels and product availability.
- Developed and implemented promotional strategies to increase customer engagement and sales.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Streamlined supply chain processes, reducing waste and improving delivery times.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Escrow Processor
Escrow
02.2009 - 01.2012
- Processed escrow transactions ensuring compliance with legal and regulatory requirements.
- Coordinated communications between clients, lenders, and real estate agents to facilitate smooth transactions.
- Reviewed and verified closing documents for accuracy and completeness prior to settlement.
- Prepared title reports and ensured proper documentation of property ownership transfers.
Education
Business Administration
Orange Coast College
Costa Mesa, CA09.2007
High School Diploma -
La Quinta HS
Westminster, CA06.2004
Skills
Attention to detail
Timeline
Credit Card Processor
Reliable Merchant Services
11.2024 - Current
Small Business Owner
Matt’s Grocery
03.2019 - 08.2023
Small Business Owner
Square Bar Cafe
04.2013 - 07.2018
Escrow Processor
Escrow
02.2009 - 01.2012
Business Administration
Orange Coast College
High School Diploma -
La Quinta HS