Mark Dau
West Valley City,UT
Summary
Dynamic professional with a proven track record at Reliable Merchant Services, excelling in customer service and teamwork. Adept at streamlining processes and enhancing client satisfaction, I leverage critical thinking and data management skills to drive efficiency and foster long-lasting relationships. Committed to delivering innovative financial solutions and exceptional service.
Overview
17
17
years of professional experience
Work History
Credit Card Processor
Reliable Merchant Services
West Valley City, UT
11.2024 - Current
- Collaborated with team members to streamline application processes and improve efficiency.
- Engaged with customers to identify needs and recommend suitable financial solutions.
- Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
- Install and train owner on how to use our equipment and POS system
- Boosted customer satisfaction by effectively addressing and resolving credit card disputes and billing inquiries.
- Collaborated closely with the underwriting team to expedite application processing times and improve overall customer experience during the onboarding process.
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
Small Business Owner
Matt’s Grocery
New Orleans, LA
03.2019 - 08.2023
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Maintained financial records, tracking expenses and revenue for informed decision-making.
- Oversaw inventory management, optimizing stock levels to meet customer demand without surplus.
- Trained and supervised staff to ensure adherence to operational standards and best practices.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Small Business Owner
Square Bar Cafe
San Diego, CA
04.2013 - 07.2018
- Managed daily operations ensuring optimal inventory levels and product availability.
- Developed and implemented promotional strategies to increase customer engagement and sales.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Streamlined supply chain processes, reducing waste and improving delivery times.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Escrow Processor
Escrow
Fountain Valley, CA
02.2009 - 01.2012
- Processed escrow transactions ensuring compliance with legal and regulatory requirements.
- Coordinated communications between clients, lenders, and real estate agents to facilitate smooth transactions.
- Reviewed and verified closing documents for accuracy and completeness prior to settlement.
- Prepared title reports and ensured proper documentation of property ownership transfers.
Education
Business Administration
Orange Coast College
Costa Mesa, CA09.2007
High School Diploma -
La Quinta HS
Westminster, CA06.2004
Skills
Attention to detail
Teamwork and collaboration
Customer service
Data entry experience
Multitasking and organizing
Sorting and packaging
Critical thinking
Document management
Employee training
Data entry background
Paperwork management
Information protection
Microsoft Excel
Supply ordering
Data entry
Timeline
Credit Card Processor
Reliable Merchant Services
11.2024 - Current
Small Business Owner
Matt’s Grocery
03.2019 - 08.2023
Small Business Owner
Square Bar Cafe
04.2013 - 07.2018
Escrow Processor
Escrow
02.2009 - 01.2012
Business Administration
Orange Coast College
High School Diploma -
La Quinta HS