MARK DAVIS
Silver Springs,VA
Summary
Over 11 years' experience in CMNT car maintenance, inspection, and management. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
WMATA
07.2012 - Current
- Responsible for oversight of rail car inspection, and cleaning
- Supervise and inspect staff work, schedules, safety, and reporting
- Performs all work in compliance with WMATA policies, safety, and car cleaning procedures
- Exercise good judgment in evaluating the condition of cleaning equipment and identifying potential problems
- Works with staff to ensure compliance and safety improvement
- Ensures safety procedures were followed and visual checks of equipment properly completed; and reports completed timely
- Assigns schedules to keep rail cars in service
- Assign and supervise work schedules for railcar inspection and car cleaning personnel
- Instruct staff in safety procedures and car cleaning techniques and monitor progress and quality of work
- Train new employees in rail car inspection, maintenance, and cleaning
- Monitor team progress and prepare progress reports
- Oversee cleaning of rail cars in accordance with established programs and schedules
- Ensure acceptable levels of appearance and cleanliness are achieved
- Monitor work volumes and the need for tools and equipment
- Review Maintenance Planning System reports and evaluate performance of inspection activities
- Identify causes of equipment failures and recommend inspection and servicing to prevent recurrence
- Improve car cleaning methods and techniques, making recommendations for improvement
- Work with team to resolve performance issues
- Notify management of any issues and need for assistance
- Responsible for Quality Assurance and safety procedures
- Requisition parts, tools and materials as needed
- Maintain accurate records and reporting for staff.
- Delivered successful training to more than 40 employees during tenure, educating on successful work processes and productivity strategies.
Owner/Manager
MAD Detailing
01.2009 - 01.2012
- Founded and managed mobile detailing business, growing revenue to $100k in first year.
- Experience in use of various cleaning solutions and supplies; PDR equipment, & Paint correction.
- Developed applications to track car care solutions, supplies, inventory, disposal, within safety guidelines and regulations
- Provided quality customer service, safety reviews, supply management and disposal, vendor negotiations, marketing, and hiring.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Technical Support Manager
Mintz Levin Law Firm
01.2007 - 01.2012
- Responsible for planning and coordinating all installations (telecommunications, Hardware/software etc.)
- Managed the upkeep of equipment and supplies
- Provided IT support
- Responsible for office space moves, IT support and setup for all staff
- Negotiated service contracts
- Performed IT analysis and forecasting to support staff needs.
- Increased customer satisfaction ratings to 90%.
- Managed customer contact center with 6 support representatives.
Education
Technician Certificate/Electro Mechanical -
T.E.S.S.T Electronics School
Hyattsville, MD12.1989
Diploma -
Springbrook High School
Silver Spring, MD01.1986
Skills
- Well-versed in WAMTA safety operations and Car Inspection management best practices
- Complies with all safety requirements
- Identifies and promptly addresses potential hazards
- Microsoft Word, Excel, Power Point, Outlook, Installation of hardware/software components
- Inventory Control
Timeline
Shift Supervisor
WMATA
07.2012 - Current
Owner/Manager
MAD Detailing
01.2009 - 01.2012
Technical Support Manager
Mintz Levin Law Firm
01.2007 - 01.2012
Technician Certificate/Electro Mechanical -
T.E.S.S.T Electronics School
Diploma -
Springbrook High School
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