Summary
Overview
Work History
Education
Skills
Timeline
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Mark Davis

Newburg,Missouri

Summary

Professional with a proven track record at Grellner Sales and Service, excelling in customer relationship building and complex problem-solving. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Known for leadership qualities and quick learning abilities, adept at driving growth and fostering strong customer relations.

Overview

19
19
years of professional experience

Work History

Sales Representative

Grellner Sales and Service
12.2018 - Current
  • Write orders for customers on a daily scheduled route to be delivered the following day.
  • Take calls from customers for orders, concerns, complaints, needs.
  • Make work orders for signs, banners, posters, window screens, tuck cards, and shelf tags.
  • Track sales of all products for each account. Change price points or exchange products if needed to grow sales in each account.
  • Introduce new products and set up samplings for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Build a relationship and work with store managers to get floor space, end caps, side burns for higher moving products, new products, or items on a special buy.
  • Stock product and take inventory to keep track of sales week to week.
  • Clean and service beverage systems.
  • Check for proper rotation, out of code, or marginal products.
  • Set up and work special events.


Warehouse Supervisor

Grellner Sales and Service
11.2012 - 12.2018
  • Supervised warehouse operations by managing employees during shifts.
  • Interviewed and hired new employees for open positions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supervised shipping operations.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping processes.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Trained new team members on proper and safe use of tools and equipment.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Developed standard operating procedures for team to follow and maintained records of activities.

Route Delivery Driver

US Foods
05.2010 - 11.2012
  • Delivered food items to customers on a route>
  • Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
  • Ensured compliance with company policies and procedures during all delivery tasks.
  • Improved customer satisfaction by consistently delivering orders on time and accurately.
  • Handled cash transactions accurately, recording all payments received during deliveries.
  • Completed daily pre- and post-trip vehicle inspections.

Merchandiser

Grellner Sales and Service
08.2009 - 05.2010
  • Hung banners, signs, window screens and neons to better customers store appearance and drive sales.
  • Filled in for delivery drivers and route salesmen that were on vacation or call ins.
  • Hot shot products needed to customers in between normal delivery days.
  • Trained new employees on route. Driving, process of delivery, rotations, handheld use, and efficient ways to run the route.

Route Delivery Driver

Grellner Sales and Service
05.2005 - 08.2009
  • Performed pretrip and post trip inspection on truck driven.
  • Delivered, rotated, and stocked pre ordered product to customers.
  • Edited invoices for missed or added product for each customer before printing final copy.
  • Collected cash/check payment from customers and turned in to office at the end of route.


Education

High School Diploma -

John F Hodge High
Saint James, MO
05.2002

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Complex Problem-Solving
  • Upselling and Cross Selling
  • Hard working and motivated to excel
  • Leadership
  • Quick learner
  • Open to input and new ideas

Timeline

Sales Representative

Grellner Sales and Service
12.2018 - Current

Warehouse Supervisor

Grellner Sales and Service
11.2012 - 12.2018

Route Delivery Driver

US Foods
05.2010 - 11.2012

Merchandiser

Grellner Sales and Service
08.2009 - 05.2010

Route Delivery Driver

Grellner Sales and Service
05.2005 - 08.2009

High School Diploma -

John F Hodge High

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Mark Davis