Oversaw full front- and back-of-house operations for a high-volume restaurant, leading all aspects of team development, financial performance, and guest satisfaction. Acted as the primary business driver, responsible for hiring and training management teams, optimizing labor and food costs, and ensuring that brand standards were consistently executed.
- Improved restaurant profitability by 28% year-over-year by optimizing P&L operational systems, improving team performance, and increasing guest retention.
- Recruited, trained, and developed high-performing teams, leading to improved retention, staff engagement, and operational efficiency.
- Boosted guest satisfaction scores by 22% in 2022 by improving front-of-house execution and team accountability.