Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark D. Crocker

Lockport,NY

Summary

Results-oriented business professional with a proven track record in fast-paced corporate environments. Excels at navigating challenges with attention to detail, ensuring an exceptional client experience. Committed to making meaningful contributions and advancing organizational goals, driven by a passion for success and continuous improvement.

Overview

2
2
years of professional experience

Work History

Customer Care Manager

West Herr Chevrolet
06.2024 - Current
  • Overseeing and scheduling client vehicle deliveries in a fast paced corporate setting. West Herr Chevrolet is the largest dealership in the West Herr Auto Group's 40 locations having over 450 car deliveries monthly, including peak days with up to 50 deliveries in a single day.
  • Streamline delivery processes by collaborating with West Herr cross-departmental teams of sales, service, billing, finance, and management ensuring accurate documentation for rebates, bank contracts, and legal agreements.
  • Coordinate with banks and insurance companies to finalize deals, explaining complex financial and legal documents to clients, enhancing satisfaction and compliance.
  • Developed exceptional communication and leadership skills ensuring client trust in a high-volume sales environment.
  • Enhanced client satisfaction by resolving complex issues and providing timely solutions.
  • Implemented effective quality control measures to minimize errors and ensure high standards of service to our clients.

Owner/Operator E-commerce Retail Business

Amazon FBA Wholesaler - Trendy Nest Goods, LLC
10.2024 - Current
  • Operate a scalable Amazon FBA retail business, sourcing high-demand beauty and personal care products from authorized distributors for resale.
  • Conduct market research to understand the complexity of product seller and pricing history to ensure profitable products are being sourced, while negotiating with suppliers to secure profitable inventory. In turn also optimizing listings to achieve consistent sales growth and maintain compliance with corporate policies.
  • Leverage data analytics tools (e.g., Helium 10, Jungle Scout, Keepa, Selleramp) to track performance metrics, improving profit margins by 20% through strategic pricing and inventory management.

Proposal and Marketing Team Intern

Wendel LLC
05.2023 - 08.2023
  • Authored a 40-page proposal for an innovative intermodal transportation system using Adobe InDesign, contributing to strategic project bids.
  • Designed engaging social media content with Canva and Photoshop, enhancing firm’s outreach and brand visibility.
  • Optimized data management processes, improving project search efficiency and identifying new Request for Proposals (RFPs) for business growth.

Education

MBA - Marketing

Binghamton University, State University of New York
Binghamton, NY
05.2024

BS - Bachelor of Science - Business Administration

State University of New York College At Geneseo
05.2023

Certificate - Leadership

Geneseo Professional Development
04.2023

Skills

  • Leadership
  • Digital Marketing
  • Data Analysis
  • Adobe Suite (Photoshop, InDesign, Illustrator)
  • Microsoft Excel
  • Python
  • R Studio
  • Teamwork and collaboration
  • Customer service
  • Time management

Timeline

Owner/Operator E-commerce Retail Business

Amazon FBA Wholesaler - Trendy Nest Goods, LLC
10.2024 - Current

Customer Care Manager

West Herr Chevrolet
06.2024 - Current

Proposal and Marketing Team Intern

Wendel LLC
05.2023 - 08.2023

MBA - Marketing

Binghamton University, State University of New York

BS - Bachelor of Science - Business Administration

State University of New York College At Geneseo

Certificate - Leadership

Geneseo Professional Development

Similar Profiles

CREATE PROFILE
Mark D. Crocker