Mark Dean

• Planned and executed move of 190 physical servers to new datacenter to support datacenter consolidation effort.
• Designed, planned, and implemented Nutanix Hyperconverged Infrastructure (HICI) solution. Successfully led security baseline effort to add Nutanix system to the VA Technical Reference Model.
• Worked with System Engineers/Enterprise Architects to design and document system architectures
• Performed annual DR failover test of VMware servers, and reduced Recovery Time Objective (RTO) by 4 hours.
• Implemented and configured Turbonomics system to poll VMware platform and report compute and storage resource consumption per business line.

Key Contributions:

• Administered VMware vSphere and Nutanix platforms, and HP Blade servers for 1000+ VM environment.
• Configuration, management, and remediation of Microsoft Windows Servers and Linux appliances.
• Provided plans and performed remediation of cyber security vulnerabilities, maintaining a 95% or greater compliance percentage.
• Conducted root cause analysis in deficient areas to identify and resolve central issues.

Key Contributions:

• Managed multi-year IT projects in alignment with five-year IT strategic plan, and handled related communications.
• Helped build company-wide resource scheduler and exemplified PMO principles within the company, prior to an established PMO.
• Supervised platform operations team and expanded team with contracted experts to expand team capabilities and increase speed of delivery.
• Collaborated with IT management to implement IT Service Management within the company and build an IT service catalog for the organization.
• Managed and tracked Platform Operations budget and software licensing for enterprise operations systems.

Key Contributions:

• Supported power grid servers regulated by Critical Infrastructure Protection (CIP) policies for energy management, with zero-downtime expectation.
• Developed IT Operations change management and created policies and procedures to govern it.
• Developed AD group policies to enforce business policies set by company management.
• Implemented enterprise password solution for IT operations
• Wrote standard operating procedures for Windows, Linux, and VMware system administration.

• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Led server infrastructure development, quality assurance, staging and production systems.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.

• Managed 200+ software application catalog packages and deployed them successfully.
• Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization.
• Worked closely with management to identify areas for continuous improvement within the service desk operations.
• Conducted research on emerging technologies to recommend upgrades or improvements that would benefit the organization''s overall IT infrastructure.