Mark Deckard
Summary
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Heartland Business Systems
08.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used Connectwise to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Sales Consultant
Midwest Roofing
02.2021 - 05.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest roofing innovations and technological advancements through continuous training.
Boat Sales Consultant
Boat Wrx
06.2021 - 02.2022
- Enhanced customer satisfaction by providing personalized service and offering tailored recommendations for boat selection.
- Participated in ongoing professional development opportunities within the boating industry to maintain expertise in product offerings.
- Improved inventory management by consistently updating and organizing boat display areas to showcase available models effectively.
- Provided exceptional after-sales support to customers, addressing any questions or concerns regarding their purchase in a timely manner.
- Increased boat sales by developing and maintaining strong relationships with clients.
- Contributed to strategic planning sessions with management staff to set quarterly goals for dealership growth.
- Boosted team performance by sharing industry knowledge and sales techniques with fellow consultants.
- Maximized profit margins through effective negotiation skills during boat transactions.
- Coordinated closely with service department to ensure customer satisfaction with boat maintenance and repairs, ultimately leading to repeat business.
- Organized successful promotional events to attract new clientele and increase overall exposure of dealership offerings.
- Fostered positive relationships with marina operators and other industry stakeholders to maximize networking opportunities and referrals.
- Increased brand awareness through consistent social media engagement and targeted marketing efforts.
Online Boat Sales
White River Marine Group
09.2020 - 06.2021
- Facilitated seamless communication between clients, manufacturers, and internal departments to ensure timely delivery of boats.
- Boosted team performance by sharing industry knowledge and sales techniques with fellow consultants.
- Assisted in employee training initiatives for new hires joining the sales team.
- Coordinated closely with service department to ensure customer satisfaction with boat maintenance and repairs, ultimately leading to repeat business.
- Increased boat sales by developing and maintaining strong relationships with clients.
Fishing Sales Associate
Bass Pro Shops Outdoor World
05.2020 - 08.2020
- Monitored competitor pricing policies to ensure our store''s rates remained competitive within the market.
- Contributed to team success by meeting individual sales goals regularly while supporting colleagues'' efforts.
- Enhanced customer satisfaction by providing expert advice on fishing equipment and techniques.
- Streamlined inventory management, ensuring optimal stock levels of popular fishing items.
- Assisted customers in selecting the appropriate fishing gear based on their needs and preferences.
- Educated customers about proper care and maintenance for their purchased equipment, extending product lifespan.
- Boosted sales with effective merchandising strategies that highlighted top-selling products.
- Coordinated special orders for hard-to-find items or unique requests from dedicated clients.
Bell Staff Member
Keeter Center
01.2020 - 05.2020
- Exhibited discretion when handling sensitive information about VIP guests staying at the property.
- Collaborated with housekeeping staff to ensure prompt delivery of special requests, such as extra towels or pillows.
- Demonstrated adaptability by adjusting to various shifts and schedules, ensuring consistent coverage at the bell stand.
- Supported event planning efforts by setting up meeting spaces and arranging necessary equipment as needed.
- Actively participated in staff training sessions and meetings to continuously improve job performance.
Sales Associate
Rally House
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Marina Dock Hand
Branson Bay Marina
04.2019 - 09.2019
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Maintained accurate records of dock usage, reservations, and billing information.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Participated in staff training programs designed to enhance knowledge about current industry trends or best practices within the profession.
- Streamlined vessel check-in and check-out processes to improve customer experiences.
- Supported marina maintenance tasks for a clean and well-organized environment.
Sales Associate
American Eagle
11.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Conservation & Wildlife Management
College of The Ozarks
Point Lookout, MOHigh School Diploma -
Gloria Deo Academy
Springfield, MO05.2019
Skills
- Attention to detail
- Responsive
- Respectful
- Creative to meet customer needs
- Product Knowledge
- Organized
- Microsoft Office
- Cisco IOS
Certification
- Cisco Blackbelt - Sales
- Green Dot Harrasment Training
Timeline
Inside Sales Representative
Heartland Business Systems
08.2022 - Current
Boat Sales Consultant
Boat Wrx
06.2021 - 02.2022
Sales Consultant
Midwest Roofing
02.2021 - 05.2022
Online Boat Sales
White River Marine Group
09.2020 - 06.2021
Fishing Sales Associate
Bass Pro Shops Outdoor World
05.2020 - 08.2020
Bell Staff Member
Keeter Center
01.2020 - 05.2020
Sales Associate
Rally House
10.2019 - 01.2020
Marina Dock Hand
Branson Bay Marina
04.2019 - 09.2019
Sales Associate
American Eagle
11.2018 - 03.2019
No Degree - Conservation & Wildlife Management
College of The Ozarks
High School Diploma -
Gloria Deo Academy
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