Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Mark De La Fuente

Mark De La Fuente

San Benito,TX

Summary

Professional driver with comprehensive experience in commercial transportation. Strong focus on safety, route planning, and timely deliveries. Consistently dependable, adaptable to changing schedules, and skilled in team collaboration. Proven track record in maintaining vehicle integrity and adhering to regulations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Commercial Truck Driver

Spirit Transportation
03.2023 - Current
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.

Senior Client Advocate

Advanced Call Center Technologies, LLC
02.2021 - 11.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.

Material stacker, Customer Service Representative

West Corporation
02.2008 - 10.2008
  • Telemarketing and providing customer service
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

GED -

Bunker Hill

Skills

  • Assembly
  • Warehouse Experience
  • Microsoft programs
  • Computer literacy
  • Training Junior Team Members
  • Customer service
  • Certifications and Licenses: OSHA 10 -10 hour construction safety and health
  • Electrical level 1 -NCCER certified
  • Identifying and resolving common customer issues
  • Educating clients and resetting expectations
  • Outstanding Active Listening Skills
  • Development in any professional field
  • Communications Strategies
  • Operational Improvements
  • Safe driving practices
  • Accurate recordkeeping
  • Vehicle inspection
  • Picking up deliveries
  • Truck driving
  • Maintaining safety
  • Updating logs
  • Customer satisfaction
  • Truck inspections
  • Route planning
  • Pre and Post-trip inspections
  • Safe driving skills
  • Conflict resolution
  • Route planning expertise
  • Accurate records and reports
  • Strong work ethic
  • Commercial driving
  • Class A commercial Driver's license
  • Transportation safety
  • Customer-oriented
  • Dependable and reliable
  • GPS and route planning
  • Safe driving
  • Decision-making
  • DOT compliance
  • Basic mechanical repair
  • Communication and teamwork
  • Observance of traffic laws
  • Trip planning efficiency
  • Paperwork and documentation
  • Decision-making under pressure
  • Effective communication skills
  • Safety reporting
  • Planning routes

Accomplishments

  • Supervised team of 15-30 staff members.
  • Achieved monthly metrics by completing team calibrations with accuracy and efficiency.
  • Achieved agent development through effectively helping with on-the-job trainings.
  • Collaborated with team of 25+ in the development of ATM/Debit Fraud Servicing.

Certification

October 2018 to Present NCEER certified Core curriculum: introductory craft skills January 2019 to Present NCCER certified Construction site safety orientation May 2016 to Present

Additional Information

  • Authorized to work in the US for any employer

Languages

English
Full Professional

Timeline

Commercial Truck Driver - Spirit Transportation
03.2023 - Current
Senior Client Advocate - Advanced Call Center Technologies, LLC
02.2021 - 11.2022
Material stacker, Customer Service Representative - West Corporation
02.2008 - 10.2008
Bunker Hill - GED,

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Mark De La Fuente