Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
Generic

Mark de la Haye

La Mirada,CA

Summary

My objective is to obtain a route tech position.

Sharp Individual with intrinsic motivation and a professional attitude, intending to offer longevity toward a career working to utilize great customer care, consistency, and commitment. My goal is to obtain a position in helping customers with my service, professionalism, and courteous demeanor; utilizing my creativity, in-depth knowledge, and skills, to maximize customer satisfaction. I have seven years of experience in the pest control industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pest Control Technician

AAA Pest Control
Seattle, WA
03.2024 - Current
  • Maintained accurate records of all pest control activities including customer reports and invoices.
  • Conducted follow-up visits to ensure complete elimination of pests.
  • Developed effective strategies for controlling rodent populations through trapping, baiting, and exclusion methods.
  • Performed regular inspections to identify pest infestations and recommended appropriate treatments.
  • Conducted building inspections for clients, determining sources of problems and potential solutions.
  • Demonstrated expertise in the safe use of chemical pesticides, insecticides, and other hazardous materials.
  • Informed clients of various solutions and methods for exterminating pests by using industry knowledge.
  • Responded quickly to calls for pest control to provide customers with ideal service.
  • Utilized advanced knowledge in Integrated Pest Management techniques to minimize pesticide usage.
  • Provided detailed explanations of services rendered and made recommendations for future preventive measures.
  • Set up traps and poisonous pastes in pest sources to efficiently eliminate all traces of infestation.
  • Documented all findings from investigations into suspected infestations accurately and promptly.
  • Met sanitary and health standards by cleaning work area after completion of pest services.
  • Responded to emergency calls quickly and efficiently with minimal disruption to customers premises or operations.
  • Implemented preventative measures like sealing cracks or holes around doors or windows that could allow entry by pests.
  • Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems.

Pest Control Technician

Aptive Environmental
Seattle, WA
11.2022 - 03.2024
  • Conducted follow-up visits after treatment to ensure effective control measures had been taken.
  • Drove truck equipped with power spraying equipment.
  • Used a variety of traps and other devices to capture or eliminate pests from an area.
  • Recommended treatment and prevention methods for pest problems to clients.
  • Recorded work activities performed.
  • Cleaned work site after completion of job.
  • Demonstrated in-depth product knowledge, such as accurate service pricing and promotional offers.
  • Determined extent of damage to property and structures, as well as optimal methods of remediation.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Inspected facilities to determine infestation source and appropriate treatment.
  • Determined which method of elimination would be the most effective, depending upon the type of pest and degree of infestation.
  • Installed and reinstalled Rodent Bait Stations and kept customers happy with my people skills and kind demeanor, as well as communication ability.
  • Executed an average of 18-22 customers each day.
  • Scanned properties as per the instructions of each intricate and unique customer, serviced accounts full of integrity, care, and professionalism.
  • Demonstrated product knowledge, such as accurate service pricing.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity using the PestRoutes, PestPac, ServSuit, GorillaDesk.
  • Utilized appropriate protective gear and equipment during application.
  • Dependable and skilled in pest management and infestation prevention.
  • Executed an average of 14 to 17 customers every day.
  • Highly skilled in customer service and utilizing my pest control skills with a strong track record of utilizing proactive nature and effective prioritization to complete projects efficiently.
  • Identified rodent issues and installed rodent bait stations and placed rat traps.
  • Attended workshops and seminars hosted by the employer to keep current on methods regarding pest control.

Pest Control Technician

Triguard Pest Control
Renton, WA
10.2021 - 11.2022
  • Followed all company protocols when applying pesticides inside and outside of structures.
  • Utilized appropriate protective gear and equipment during application.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Removed dead pests after extermination.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and efficiency.
  • Determined which method of elimination would be the most effective depending on the type of pest and degree of infestation.
  • Checked all areas of structures to determine the damage and provided key information to the customer.
  • Maintained knowledge and adhered to state rules, laws, and regulations.
  • Rodent exclusion (Sealing off points of entry using copper mesh/wiring/cement/Liquid Nails/Rodent Block in and around crawlspaces, roofs, and general exterior structures.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Identified infestations and isolated sources with physical inspections of premises.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Identified pest issues, placed traps and bait, and removed dead pests after extermination.
  • Checked all areas of structures to determine the damage and provided key information to the customer.
  • Determined extent of damage to properties and structures, as well as optimal methods of remediation.
  • Calculated chemical application requirements based on the size of the building or facility.
  • Demonstrated in-depth product knowledge.
  • Suggested natural pesticides to eliminate ants, pantry moths, fruit flies, stink bugs, and general insect pests.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Completed an average of 10-20 pest control assignments.
  • Installed Rodent Bait Stations and kept customers happy with my people skills, kind demeanor, and communication ability.
  • Determined maintenance services costs, noting details in client reports.
  • Collaborated with sales teams to provide estimates and recommendations for pest control services.
  • Maintained accurate records of treatments applied, pests encountered, and customer interactions for regulatory compliance.
  • Assessed the severity of pest infestations to determine the best course of action for eradication.
  • Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
  • Worked independently to manage daily schedules and route planning efficiently.

Licensed Pest Control Technician

Payne Pest Management
North Hollywood, CA
10.2019 - 10.2021
  • Utilized appropriate protective gear and equipment during application.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Demonstrated in-depth product knowledge, such as accurate service pricing and promotional offers.
  • Determined extent of damage to property and structures, as well as optimal methods of remediation.
  • Checked all areas of structures to determine the damage and provided key information to the customer.
  • Inspected facilities to determine infestation source and appropriate treatment.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Determined which method of elimination would be the most effective, depending on the type of pest and degree of infestation.
  • Used brooms and rakes to remove debris to enhance the effectiveness of chemical applications.
  • Executed an average of 10-20 customers each day.
  • Estimated costs, collected payments, and issued receipts to keep the financial and client accounts accurate.
  • Scanned properties as per the instructions of each intricate and unique customer, serviced accounts full of integrity, care, and professionalism.
  • Demonstrated product knowledge, such as accurate service pricing and promotional offers.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Detailed every job in a well-written report, pointing out sanitation and structural issues that could result in pest activity using FieldRoutes, PestPac, PestRoutes, ServSuit, and GorillaDesk platforms.
  • Utilized appropriate protective gear and equipment during application.

Security Guard

US Security
Brea, CA
01.2017 - 09.2019
  • Monitored and authorized entrances and departures of employees, visitors, and other persons.
  • Immediately reported safety hazards for remediation instructions.
  • Maintained stamina during long periods of walking, standing, sitting, and/or driving while remaining focused, adamantly concentrated, and vigilant.
  • Assessed problems quickly and provided precise and clear information while working under supervision.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Warned persons of rule infractions and violations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Enforced security regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Investigated and reported incidents to protect company assets.
  • Checked footage and live feeds from surveillance cameras for trespassers and potential criminal activity.
  • Inspected parking lot to verify parking permits and towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily and nightly reports.
  • Surveyed property to prevent vandalism and disarmed alarm systems.
  • Evaluated physical conditions of vehicles before and after to affirm safety on premises.
  • Managed parking lot and traffic control to facilitate vehicle flow in assigned area.
  • Responded to questions about local area and company service.
  • Patrolled parking areas and monitored car safety to prevent theft.

Security Guard

PCAM, LLC
Redondo Beach, CA
01.2015 - 01.2017
  • Warned persons of rule infractions and violations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Enforced security regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Investigated and reported incidents to protect company assets.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Warned persons on facility grounds of violations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations by submitting in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and potential criminal activity.
  • Inspected parking lot to verify parking permits and towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily and nightly reports.
  • Surveyed property to prevent vandalism and disarmed alarm systems.
  • Evaluated physical conditions of vehicles before and after to affirm safety on premises.
  • Managed parking lot and traffic control to facilitate vehicle flow in assigned area.
  • Responded to questions about local area and company service.
  • Patrolled parking areas and monitored car safety to prevent theft.

Education

High school diploma -

Penn-Foster

Skills

  • Sales
  • Leadership
  • Hand tools
  • Customer Service
  • Remodeling
  • Negotiation
  • Pest Control
  • E-Commerce
  • Technical writing
  • Marketing
  • Lawn Care
  • Loss Prevention
  • Power tools
  • Construction
  • Time Management
  • Computer skills
  • Landscape Maintenance
  • Supervising experience
  • Communication skills
  • Organizational Skills
  • Writing Skills
  • Surveillance
  • Pricing
  • Landscaping
  • Upselling
  • Driving
  • Restoration
  • Security
  • Teaching
  • Maintenance
  • Time tracking
  • Adaptable
  • Communicative and articulate
  • Chemical handling
  • Equipment maintenance
  • Chemical storage
  • Service vehicle maintenance
  • Rodent control
  • Job specifications
  • Chemical application experience
  • Public health awareness
  • Conflict mediation
  • Integrated pest management
  • Pest removal
  • Future pest prevention
  • Dependable and reliable
  • Data entry
  • Creative problem solving
  • Team mentoring
  • Rodent exclusion
  • Pesticide application
  • Dedicated and driven
  • Effective team management
  • Pest inspections
  • Reports and documentation
  • Safety protocols

Certification

  • Pest Control License
  • Ornamental Pest Control License
  • Driver's License
  • CA RA License Number 64273

References

  • Chris Sunken, TriGuard Pest Control, Regional Field Service Manager, (425) 583-9339, Chris.Sunken@TriguardPest.com
  • Chris Blaker, AAA Pest Control, General Manager, (253) 886-2104, Chris.Blaker@AAAPestControl.com
  • Phillip McFadden, Payne Pest Management, Regional Service Manager, (949) 235-3074, pmcFadden@paynepestmgmt.com

Personal Information

  • Driving License
  • Authorized to work for any employer

Timeline

Pest Control Technician

AAA Pest Control
03.2024 - Current

Pest Control Technician

Aptive Environmental
11.2022 - 03.2024

Pest Control Technician

Triguard Pest Control
10.2021 - 11.2022

Licensed Pest Control Technician

Payne Pest Management
10.2019 - 10.2021

Security Guard

US Security
01.2017 - 09.2019

Security Guard

PCAM, LLC
01.2015 - 01.2017

High school diploma -

Penn-Foster

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Mark de la Haye