Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Delaloye

Austin

Summary

System Analyst and Engineer with expertise in system configuration, requirements gathering, testing, and data migration. Proven ability to maintain system processes and conduct thorough requirement analysis, resulting in effective configuration specifications. Experienced in developing and analyzing customer service offerings and performance metrics, leveraging strong SQL skills and visualization techniques. Adept at identifying operational issues and trends to enhance business success, with several years of industry experience.

Overview

3
3
years of professional experience

Work History

Polarion System Analyst

Vantage Med Tech
Moonachie
10.2022 - Current
  • Company Overview: Sterling PLM
  • Analyzed and gathered system requirements from stakeholders to ensure alignment with business objectives.
  • Configured and tested the Polarion system environment for new software deployments, ensuring seamless integration with existing platforms.
  • Led data migration efforts, ensuring accurate transfer of data between systems with minimal disruption.
  • Worked closely with cross-functional teams to design, implement, and maintain Polarion-based solutions that support business operations.
  • Created detailed documentation and user guides to facilitate system training and troubleshooting.
  • Utilized Polarion and related tools to support system optimizations and improvements.
  • Monitored system performance and provided technical support, ensuring high availability and system reliability.
  • Collaborated with developers to troubleshoot issues and enhance system functionality.
  • Led the validation of Johnson & Johnson's Polarion instance to upgrade to a newer version, ensuring a smooth transition and compatibility with existing workflows.
  • Contributed to Allison Transmission process improvements, optimizing system performance and streamlining internal processes.
  • Took an Out-of-the-Box Risk Sheet from Nextedy and configured it based on Johnson & Johnson's specific needs, enhancing its usability for internal risk management.
  • Wrote requirements and test cases for the Risk Sheet tool and the RTM Trace Tool, ensuring accuracy and functionality of these tools in meeting business and regulatory requirements.
  • Trained 100+ end users from Johnson & Johnson on how to use Polarion, facilitating smooth adoption and efficient use of the system across teams.
  • Assisted in guiding approaches for clients in the aerospace industry with their Polarion needs, providing tailored solutions and expert advice to ensure successful system implementation and usage.
  • Sterling PLM
  • Successfully improved [specific process] by [percentage or metric], streamlining operations and reducing costs.
  • Led the [specific project], completing it on time and under budget.
  • Recognized for [specific award or commendation, if any].

Education

Bachelor of Business Administration - Management Information Systems

University of Houston
Houston, TX

Skills

  • Java and JavaScript
  • CSS and HTML
  • SQL database management
  • Project management tools
  • Excel proficiency
  • System analysis
  • User training and support
  • Technical documentation
  • Process improvement
  • System design methodologies
  • Software development practices
  • User requirements gathering
  • Software testing techniques

Timeline

Polarion System Analyst

Vantage Med Tech
10.2022 - Current

Bachelor of Business Administration - Management Information Systems

University of Houston