Mark Delcamp
FREDONIA,NY
Summary
Results-oriented professional with extensive experience in facilities services and operations management. Skilled in budget oversight, staff development, and cross-departmental collaboration, driving innovative solutions and improving service delivery.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Assistant Director-Facilities Services
SUNY Fredonia
Fredonia, New York
08.2006 - Current
- Developed and implemented policies to improve operational efficiency across multiple departments.
- Facilitated cross-departmental collaboration to streamline processes and optimize resource allocation.
- Led strategic planning initiatives to enhance academic program offerings and student engagement.
- Mentored staff in best practices for project management and effective communication strategies.
- Oversaw budget management, ensuring alignment with institutional goals and financial sustainability.
- Analyzed institutional data to inform decision-making and drive continuous improvement efforts.
- Represented institution at regional conferences, promoting initiatives and fostering partnerships within the education sector.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Coordinated professional development programs to enhance faculty skills and instructional quality.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Boosted staff morale and performance through implementation of a comprehensive training and professional development program.
- Enhanced public relations, organizing community outreach programs that elevated the organization's public profile.
- Spearheaded the development of a new project management system, significantly improving project tracking and delivery timelines.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
- Led task force to address and resolve critical operational issues, restoring service levels and customer satisfaction.
- Facilitated cross-departmental collaboration to achieve strategic objectives, fostering a culture of teamwork and innovation.
- Implemented comprehensive risk a management framework, minimizing potential disruptions to business operations.
- Boosted departmental performance, establishing clear metrics and accountability standards.
- Streamlined report generation processes, improving accessibility to critical business insights for decision-making.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Improved project outcomes, meticulously planning and monitoring project phases to ensure timely completion.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
- Achieved substantial cost savings by renegotiating vendor contracts and optimizing supply chain management.
- Oversaw project management, ensuring timely completion within budget constraints.
- Led planning and execution of major corporate events, ensuring they were delivered on time and within budget.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Improved internal communication with the introduction of a a monthly newsletter, keeping staff informed and engaged.
- Cultivated a culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager-Support Services
Faculty Student Association / SUNY Fredonia
Fredonia, New York
07.1999 - 08.2006
- Led support services team, enhancing operational efficiency and service delivery across campus facilities.
- Developed and implemented training programs for staff, improving service quality and employee performance.
- Coordinated cross-departmental initiatives to streamline processes, fostering collaboration among multiple teams.
- Managed vendor relationships, ensuring compliance with contractual obligations and service standards.
- Analyzed feedback from students and staff to identify areas for improvement in support services operations.
- Implemented technology solutions to enhance communication and workflow efficiency within the department.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Enhanced customer satisfaction by implementing efficient support services strategies.
- Mentored junior staff members, providing guidance on best practices in customer service management.
- Created effective communication channels between departments, fostering collaboration and teamwork.
- Established clear performance metrics and expectations for the support team, driving accountability and results-oriented focus.
- Collaborated with cross-functional teams on projects aimed at improving overall customer experience within the organization.
- Implemented process improvements to reduce response times and increase issue resolution rates.
- Served as an escalation point for high-priority cases, ensuring timely resolutions that met client needs.
- Optimized workforce scheduling to ensure adequate coverage during peak hours while minimizing costs related to overtime pay or employee burnout.
- Oversaw employee training programs, increasing staff competence and improving overall performance metrics.
- Developed and implemented access control policies to enhance security measures.
- Managed user permissions across multiple facilities, ensuring appropriate access levels.
- Analyzed security incidents to identify vulnerabilities and recommend solutions.
- Collaborated with IT teams to integrate advanced security technologies.
- Trained staff on access control systems and procedures to ensure adherence.
- Conducted regular audits of access logs for compliance and accuracy.
- Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
- Performed troubleshooting tasks on faulty hardware components related to door locking mechanisms or card reader devices, minimizing downtime due to technical issues.
- Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system.
- Reduced unauthorized entries by designing and installing advanced physical barriers, such as turnstiles, gates, and bollards.
- Managed daily operations and maintenance of College Lodge, residential property and banquet facility, ensuring user/visitor satisfaction.
Security Officer
Burns International Security Services
Fredonia, New York
11.1997 - 08.1999
- Conducted regular patrols to identify potential security breaches and maintain a secure environment.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Responded swiftly to emergency situations, coordinating with local law enforcement.
- Assisted in the development and implementation of site-specific security protocols and procedures.
- Prepared detailed incident reports documenting occurrences for review by management and law enforcement agencies.
- Collaborated with management to evaluate security operations and recommend improvements for efficiency.
- Trained new security staff on company policies, safety measures, and emergency response techniques.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Associate of Applied Science - Criminal Justice
Jamestown Community College
Jamestown, NY08-1997
Bachelor of Arts - Business Administration And Management
SUNY Empire State College
Saratoga Springs, NYSkills
- Team leadership
- Facility planning
- Data analysis
- Operations management
- Campus operations
- Budgeting expertise
- Regulatory compliance
- Contract management
- Task assignment
- Staff management
- Emergency preparedness
- Team coordination
- Employee relations
- Financial management
- Staff coordination
- Stakeholder engagement
- Vendor management
- Creative direction
- Task delegation
- Recruitment and hiring
Certification
OSHA-10
Timeline
Assistant Director-Facilities Services
SUNY Fredonia
08.2006 - Current
Manager-Support Services
Faculty Student Association / SUNY Fredonia
07.1999 - 08.2006
Security Officer
Burns International Security Services
11.1997 - 08.1999
Bachelor of Arts - Business Administration And Management
SUNY Empire State College
Associate of Applied Science - Criminal Justice
Jamestown Community College