Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Mark DeLozier

Tulsa

Summary

Dedicated professional with a strong work ethic and self-motivation, experienced at American Electric Power. Proven track record in safe driving and enhancing team productivity. Recognized for maintaining a clean driving record and fostering client relationships, resulting in increased customer satisfaction and operational efficiency. Committed to safety and continuous improvement in all endeavors.

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating [Type] trucks and [Type] trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork, and meeting company objectives.

Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes strong problem-solving skills to handle unexpected challenges on road. Track record of maintaining vehicle safety and compliance with regulations.

Diligent [Desired Position] with solid background in safe and efficient transportation. Successfully navigated diverse routes and maintained timely deliveries under various conditions. Demonstrated reliability and strong problem-solving skills in fast-paced environments.

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong mechanical aptitude.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Distribution Truck Driver (RDC)

American Electric Power, AEP
09.2010 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Contributed to culture of safety, participating actively in safety meetings and trainings.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.

Field Activity Supervisor

American Electric Power, AEP
06.2002 - 10.2006
  • Enhanced team productivity by implementing efficient scheduling and task delegation systems.
  • Oversaw the upkeep and maintenance of facility spaces, ensuring a clean and welcoming environment conducive to positive experiences for all.
  • Coordinated special events designed to increase community engagement while showcasing the offerings at our facility.
  • Ensured compliance with all relevant safety regulations and guidelines, maintaining a secure environment for participants and staff alike.
  • Collaborated with other supervisors to develop innovative programming that attracted new participants to the facility.
  • Conducted regular performance evaluations for staff members, identifying areas of strength as well as growth opportunities for each individual contributor within the department.
  • Provided ongoing support to staff during daily operations by addressing challenges promptly and offering practical solutions when needed.

Field Representative

American Electric Power, AEP
08.1997 - 09.2006
  • Completed paperwork in full, on time and with high accuracy.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Assisted in training new team members, resulting in increased productivity and overall team performance.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Lead Meter Reader

American Electric Power, AEP
01.1989 - 08.1997
  • Handled high-pressure situations calmly during emergency situations, coordinating efforts with relevant teams to address immediate needs swiftly.
  • Participated in ongoing professional development opportunities to expand knowledge and expertise in the meter reading field.
  • Identified opportunities for process improvements, resulting in more accurate readings and enhanced customer satisfaction levels.
  • Completed complex installations for new clients within tight deadlines without compromising on work quality or safety standards.
  • Established effective communication channels with other departments, fostering cross-functional collaboration for continuous improvement initiatives.
  • Optimized workflow processes by regularly reviewing individual and team performance metrics, providing constructive feedback when necessary.
  • Trained and mentored junior meter readers, leading to increased team productivity and quality performance.
  • Overcame challenging terrain conditions while performing meter readings, demonstrating adaptability and problem-solving abilities.
  • Provided exceptional customer service by promptly addressing inquiries and resolving disputes related to meter readings.
  • Enhanced meter reading accuracy by implementing new technologies and procedures.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

High School Diploma -

Daniel Webster High School
Tulsa, OK
05-1982

Skills

  • Safe driving
  • Strong work ethic
  • Self-motivation and discipline
  • Safe driving practices

Certification

  • Licensed [Licensed CDL-A Truck Driver}

Languages

English

Interests

Mountain Biking, Compete in Agility with my dogs

Timeline

Distribution Truck Driver (RDC)

American Electric Power, AEP
09.2010 - Current

Field Activity Supervisor

American Electric Power, AEP
06.2002 - 10.2006

Field Representative

American Electric Power, AEP
08.1997 - 09.2006

Lead Meter Reader

American Electric Power, AEP
01.1989 - 08.1997

High School Diploma -

Daniel Webster High School
Mark DeLozier