Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Mark Del Socorro

San Ramon,CA

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Transportation Supervisor

Core-Mark
Hayward, CA
04.2025 - Current
  • Supervises associates to include, but not limited to: staffing, training, coaching, performance management, and problem resolution. Assists in scheduling, as well as ensuring deliveries and pickups are made in a timely manner. Rides with drivers for training and/or evaluation purposes.
  • Assists the Transportation/Operations Manager with the overall day-to-day administration of transportation and delivery functions, which may include calculating driver payroll, reviewing driver trip logs and expense reports, identifying and resolving problems, and ensuring that drivers are compliant with DOT and OpCo regulations. Operates a computer keyboard to enter and access data in an automated fleet management system.
  • Ensures drivers fulfill their duties safely by monitoring vehicle safety, the safe usage of ramps and handcarts, seat and weight belt use, and safe lifting and product-handling practices. May attend quarterly safety meetings.
  • Coordinates tracking of all relevant information on drivers, such as license status, traffic tickets, accidents, and other risk and safety-related data.
  • Ensures accurate completion of all delivery and driver-related paperwork, including invoices, cash receipts, collection registers, trip reports, fuel tickets, deposit slips, DOT logs, Driver Vehicle Inspection Reports (DVIR), driver qualification files, and accident reporting.
  • Ensures the maintenance of all trucks, tractors, and trailers through a detailed review of post-trip inspections.
  • Works in conjunction with the Transportation or Operations Manager to minimize operating expenses, and to ensure all deliveries are efficiently routed.
  • Performs other related duties as assigned.
  • Coordinated transportation schedules to ensure timely deliveries and pickups.
  • Communicated with drivers to provide real-time updates on routes and schedules.
  • Monitored vehicle locations using GPS tracking systems for efficient dispatching.
  • Collaborated with warehouse staff to optimize loading and unloading processes.
  • Implemented process improvements to enhance overall transportation efficiency and service quality.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.

DSD/DTC Fulfillment Supervisor

Peets Coffee
Alameda, CA
08.2019 - 03.2025
  • Accountable for the safe, efficient, and effective delivery of high-quality logistics services for their channel, including, but not limited to, the supervision of order planning, replenishment, order processing/building, staging, and shipping activities. Forward planning, developing, and improving channel operations by striving to deliver best-practice management of people and warehousing solutions.
  • Key Duties and Achievements:
  • Manage the daily work and safety of team leads, load planners, order selectors, and forklift operators within e-commerce operations, and ensure fulfillment levels meet or exceed warehouse KPIs; supervise team performance issues or any other issues requiring improvement.
  • Oversee e-commerce operations, working in collaboration with Sales Operations, Procurement, e-Commerce Fulfillment, and Oakland Operations to meet daily and weekly demand.
  • Coordinate efforts with the Safety Team to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine the root cause, and conducting routine safety inspections; make recommendations for disciplinary action and/or behavior modification where required.
  • Proactively minimize risk to team members to reduce the frequency and rate of injury; report and investigate all safety hazards, near misses, and other incidents thoroughly.
  • Perform duties related to hiring/staff selection, training of new associates, development/cross-training of associates, discipline, performance reviews, and/or termination.
  • Maintain positive associate relations through regular department or pre-shift meetings; maintain ongoing interaction; keep open communication channels with associates by answering questions and explaining policies and procedures; monitor associate morale, and submit ideas or act on ideas to improve associate survey responses.
  • Utilize the interpersonal skills necessary to effectively lead, gain the involvement of team members, and ensure individual and team levels of performance exceed goals and expectations.
  • Supervise shift labor hours, resources, and consumable supplies accurately and effectively using company tools (rosters, daily planners); prepare work schedules, including extra workdays and shifts, as appropriate.
  • Manage all expenses, including labor cost KPIs, in line with the budget.
  • Supervise the proper utilization of company assets in support of the warehouse, and coordinate required repairs with appropriate departments, as needed. Maintain allocated assets.
  • Review warehouse functions daily, maintain various warehouse productivity reporting, and suggest ideas to promote efficiency, cost reductions, etc. And assist with the implementation of changes within the warehouse.
  • Prepare and present KPI reports, with relevant commentary, to Sr. Manager Operations and Sr. Manager e-Comm Fulfillment.
  • Conduct daily audits of e-commerce program areas, ensuring all housekeeping, safety, and equipment protocols are followed, including HACCP, food safety, and inventory protocols. Ensure inventory stored in e-commerce program area(s) is correctly inventoried and stored.
  • Comply with all required local, state, and federal regulatory agency standards (i.e. OSHA, AIB, FDA, USDA, etc.).
  • Clearly outline end-of-day activities and prepare program area(s) for the transition to night operations; communicate all pertinent information to follow shift
  • Develop effective working relationships with key stakeholders.

Operations Manager

OnTrac
Fremont, CA
02.2019 - 08.2019
  • Manage and coordinate the activities of employees engaged in the facility operations of a freight motor transportation company by performing the following duties personally or through subordinate supervisors.
  • Consult and coordinate with the Facility General Manager, the PM Operations Manager, and work closely with Dispatchers and Delivery personnel.
  • Maintain and contribute to a safe work environment by adhering to policies and procedures, as outlined in the Company Safety Program.
  • Guide and direct facility management in the development, production, promotion, and financial aspects of the organization’s services.
  • Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
  • Record the line haul time of arrival, destination, cargo, departure time, and expected arrival time at the next destination.
  • Develop and install procedures and controls to promote effective communication and adequate information flow within the branch facility.

Operations Supervisor

Ceva Logistics
Hayward, CA
12.2017 - 01.2019
  • Accountable for supervising the daily operations of the Logistics Department, including document preparation and traffic coordination required to correctly process both inbound and outbound consolidations in a cost-efficient manner and within defined standards. Models and acts in accordance with guiding principles and core values.
  • Key Duties and Achievements:
  • Supervise the daily work and safety of employees engaged in receiving, replenishing, and storing inbound products, including all warehouse functions, receivers, and day/night forklift operators.
  • Maintain associate relations through regular department or pre-shift meetings; maintain ongoing interaction; keep open communication channels with associates by answering questions and explaining policies and procedures; monitor associate morale, and submit ideas and react to ideas to increase survey ratings.
  • Oversee and monitor team performance—both quantity and quality—audit shipment documents, and conduct periodic client reviews to identify areas of concern in the clients’ import and export processes. Communicate and escalate transaction problems or irregularities to the manager, and assist in identifying solutions.
  • Conduct annual performance reviews for direct reports, and address employee performance problems promptly and directly, in accordance with personnel policies.
  • Maintain a high level of expertise in all areas of import or export, through self-study, as well as courses and seminars presented by the company and approved sources, regular review of trade publications, and attendance at all appropriate seminars in the assigned area.

Senior Field Logistics Supervisor

DHL Express
Fremont, CA
11.2013 - 12.2017
  • Responsible for overall performance and effective service center logistics operations. Plan, coordinate, and execute all import/export operational needs. Ensuring all safety and security regulations are met, and enforced. Develop operational needs based on budget plans, goals, and objectives. Collaborate with all departments to promote network profitability by advising on customer activities and achieving specific customer targets.
  • Drive compliance with safety, security, regulatory, and company policies. Enforcing all DOT, OSHA, IATA, FAA, OFAC, ITAC, and laws required. Monitor overall daily performance, and proactively adjust the network and the shipping parameters to meet KPI goals.
  • Staff, train, evaluate, and develop a team of over 100 union and non-union employees in the Bay Area, while managing the daily activities of the operations.
  • Manage the overall efficiency and effectiveness of functional operations that deliver superior customer value, and maintain process controls and asset management within the market unit.
  • Facilitate the continuous training and development of union staff to optimize the workforce; evaluate personnel performance via the setting of goals and objectives, and assessment of outcomes.
  • Prepare and implement action plans to ensure the service center achieves planned productivity in accordance with organizational policies and procedures.
  • Successfully reduced outside spending and waste by 15% within the first year, and have preserved $480K in the last six months by reducing and eliminating costs within established processes. Ensuring the highest quality standards for the product portfolio, and conducting quality/process audits.

Senior Logistics Analyst

Reyes Coca-Cola Bottling
San Leandro, CA
10.2011 - 11.2013
  • Responsible for analyzing and studying the distribution and network. Utilize a deep understanding of the business to supply the logistics area with reporting for process improvement and cost savings. Collaborate with operational teams to improve efficiency, productivity, and processes throughout the supply chain. In addition, he/she takes on a leadership and mentoring role by sharing best practices with Logistics Analysts.
  • Key Duties and Achievements:
  • Gather and analyze supply chain data by performing downloads of sales information (ISD), route information, and collecting supply chain data from MUBU personnel. Create access databases to aggregate information throughout the network.
  • Create descriptive and informational maps and graphics, and relay supply chain network output into graphical formats in MapPoint. Convert incident sales data into charts and graphs using Excel, Access, and/or SQL.
  • Facilitate implementation activities for the OSS route to market by tracking and reporting on the progress of project work. Work with other team members to develop new methodologies and approaches to analyzing business needs, as well as new procedures.
  • Analyze/model on-time service metrics of delivery carriers. Assist in determining service trends and improvement opportunities.
  • Assist in structuring delivery service test scenarios, and evaluating test results.
  • Assist with long-range logistic network planning, determining optimized distribution profiles, and developing detailed operational plans for major events and peak seasons.
  • Use problem-solving skills to resolve data discrepancies, understand trade-offs associated with complex data relationships, interpret analytical results, and react to unexpected events.

Specialized-Dispatch Service Consultant

Kinetic Concepts Inc.
San Leandro, CA
07.2009 - 10.2011
  • Provide oversight, assigning and coordinating product deliveries, pick-ups, and service calls for the Service Consultant. Assist with other service center activities, such as quality control, inventory reporting, document control, and other reasonable activities deemed appropriate and assigned by management.
  • Balance a busy workload, and properly dispatch work to the appropriate technician or mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
  • Dispatch, monitor, and follow up on the progress of our field technicians/installers in completing their scheduled work.
  • Awarded "Employee of the Quarter" and "Employee of the Year" for an instrumental role in driving record-high profit increases of $6.3 million, propelling the service center to improve its ranking from #36 in the territory to #1 by 2010.
  • Elevated the service center’s customer satisfaction index from 28% to 96% within two years; ensured quick resolution of customer issues to preserve customer loyalty while complying with company policies.
  • Maintain the budget and improve expenses. Monitor profit and loss statements of service center operations by reviewing and analyzing service operations, and related accounting data.
  • Institute necessary management initiatives to ensure productivity and cost controls.

Field Operations Agent

DHL Express
Oakland, CA
10.2003 - 07.2009
  • Provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. Also ensures compliance with safety, security, regulatory, and company policies.
  • Key Duties and Achievements:
  • Provide customer service, sales and operational support for the Service Center
  • Dispatch pick-up and delivery information in a timely and efficient manner; arrange daily pick-up schedules
  • Research shipment tracking requests and provide feedback; attempts to resolve misplaced shipments
  • Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments

Education

Certification - ORACLE SQL Client/Server Technology

San Francisco State University
01.2001

High School Diploma -

Lincoln High School
01.2000

Skills

  • Supply chain management
  • Process improvement
  • Planning and implementation
  • Cost reduction strategies
  • Route optimization
  • Performance maximization
  • Order fulfillment
  • Analytic tools and methods

Certification

  • Six Sigma White Belt - 2025
  • Typing speed of 90 WPM - 2025
  • ULD/Containerization Build Up Trainer - 2013-2017
  • Forklift certified in electric, propane, and hydrogen - 2011-2017
  • Dangerous Goods 6 (DG6) - 2011-2017

Software

  • Microsoft Dynamics 365 (WMS)
  • Microsoft Office
  • SOTI Mobile Control
  • Samsara
  • Solera Omnitracs
  • DCMS
  • Citadel
  • Fleet Insight
  • Kronos/WorkDay
  • SAP

Timeline

Transportation Supervisor

Core-Mark
04.2025 - Current

DSD/DTC Fulfillment Supervisor

Peets Coffee
08.2019 - 03.2025

Operations Manager

OnTrac
02.2019 - 08.2019

Operations Supervisor

Ceva Logistics
12.2017 - 01.2019

Senior Field Logistics Supervisor

DHL Express
11.2013 - 12.2017

Senior Logistics Analyst

Reyes Coca-Cola Bottling
10.2011 - 11.2013

Specialized-Dispatch Service Consultant

Kinetic Concepts Inc.
07.2009 - 10.2011

Field Operations Agent

DHL Express
10.2003 - 07.2009

Certification - ORACLE SQL Client/Server Technology

San Francisco State University

High School Diploma -

Lincoln High School

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