Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Deluca

Newark,DE

Summary

Personable and driven with natural talent for building relationships and fostering client satisfaction. Possesses strong understanding of sales principles and excellent communication skills, coupled with proficiency in CRM software. Ready to drive revenue growth and enhance customer experience through dedicated service and strategic sales initiatives.

Overview

15
15
years of professional experience

Work History

Account Manager, Inside Sales

Agilent Technologies Inc.
01.2014 - Current
  • Managed Accounts specifically in Chemical , Energy, Environmental, Academic, and Pharmaceutical markets, ensuring each client received personalized attention tailored to the unique needs in their specific Industries.
  • Consistently met or exceeded sales targets
  • Manage CRM leads/opportunities and exhibits consistent funnel growth through targeted prospecting and effective lead generation efforts.
  • Responsible for product demonstrations to prospective clients, by partnering with our pre-sales application scientists, showcasing the value of our solutions.
  • Negotiated client purchase agreements and discounting structure by partnering with our Legal team.
  • Maintains technical knowledge of product portfolio through continuous learning by reading technical papers, product manuals, and product updates to ensure the best solution is positioned with client.
  • Regularly organized lunch and learn opportunities, attended workshops and customer seminars.
  • Continuously monitor and analyze competitors products and enhancements to identify opportunities for differentiation and competitive advantages.


Inside Sales Supervisor

Agilent Technologies Inc.
01.2022 - Current

· Supervisor for 3 direct reports on the Inside sales team, specifically focused on hitting sales goals, identifying development opportunities, and aligning with the strategic objectives of our organization.

Implementation Support Specialist

Agilent Technologies Inc.
09.2009 - 12.2013


  • Collaborated with cross-functional teams to ensure successful implementation of LCMS QQQ and QTOF products.
  • Responsible for delivery, site preparation readiness, and post Sales Application Scientist scheduling.

Education

Bachelor of Science - Wildlife Biology

University of Delaware
Newark, DE
05-1998

Skills

  • Account management
  • Relationship building
  • SAP CRM management
  • Strong sales techniques
  • Management experience
  • Advanced communication skills
  • Account development
  • Chromotography

Timeline

Inside Sales Supervisor

Agilent Technologies Inc.
01.2022 - Current

Account Manager, Inside Sales

Agilent Technologies Inc.
01.2014 - Current

Implementation Support Specialist

Agilent Technologies Inc.
09.2009 - 12.2013

Bachelor of Science - Wildlife Biology

University of Delaware
Mark Deluca