Summary
Overview
Work History
Education
Skills
Timeline
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Mark DeMauro

Matawan,NJ

Summary

Proven leader with extensive experience at Schear LLC, adept in operations and project management. Excels in fostering team collaboration and driving efficiency, significantly enhancing client satisfaction and employee retention. Skilled in Procore and team leadership, consistently delivering projects under budget and ahead of schedule, achieving a high success rate in negotiations and closures. Seasoned Operations Manager and talented leader with 42 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

Schear LLC
12.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Lead Project Manager/Lead Superintendent

Schear Construction LLC
03.2016 - 12.2022
  • Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
  • Adapted swiftly to changing business requirements or unforeseen challenges without compromising on deliverables or timelines.
  • Consistently exceeded client expectations by delivering high-quality projects ahead of schedule and under budget.
  • Championed continuous improvement initiatives through evaluation of processes, identification of inefficiencies, and implementation of best practices.
  • Streamlined project timelines by implementing efficient scheduling and resource allocation strategies.
  • Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
  • Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
  • Optimized resource utilization for maximal efficiency across multiple projects simultaneously while maintaining quality standards.
  • Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
  • Mitigated potential risks proactively by employing predictive analysis techniques to identify trends and foresee potential issues.
  • Conducted thorough risk assessments on a regular basis, enabling the team to proactively address potential issues before they escalated.
  • Led the development of comprehensive project plans, incorporating scope definition, risk mitigation strategies, and budgeting considerations.
  • Delivered projects within budget constraints by identifying cost-saving opportunities through effective vendor negotiation and resource management.
  • Maintained schedules to meet key milestones at every project phase.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Partnered with project team members to identify and quickly address problems.
  • Updated customers and senior leaders on progress and roadblocks.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Managed a team of construction professionals, fostering a collaborative environment and optimizing individual strengths for overall project success.
  • Oversaw complex construction projects from inception to completion, consistently delivering high-quality results under budget constraints.
  • Provided mentorship to junior staff members, cultivating professional growth within the team through continuous learning opportunities.
  • Maintained accurate documentation of all project activities, from budget tracking to change orders, ensuring a comprehensive record for future reference or audits.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.

Superintendent

Hailey Development General Contractor
06.2014 - 02.2016
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
  • Maintained safety onsite and upheld all OSHA regulations .
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Managed hundreds of workers when performing duties in line with local and national building codes in construction.

Education

Associate of Arts - Creative Writing

Brookdale Community College
Lincroft, NJ
04.2001

Associate of Arts - History

College of Staten Island of The City University of New York
Staten Island, NY
04.1987

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Staff Management
  • Management
  • Project Management
  • Procore
  • Blue Beam
  • Microsoft Office

Timeline

Operations Manager

Schear LLC
12.2022 - Current

Lead Project Manager/Lead Superintendent

Schear Construction LLC
03.2016 - 12.2022

Superintendent

Hailey Development General Contractor
06.2014 - 02.2016

Associate of Arts - Creative Writing

Brookdale Community College

Associate of Arts - History

College of Staten Island of The City University of New York

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Mark DeMauro