Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark DePue

Charlotte,NC

Summary

Highly motivated and energized team player with years of customer service experience. Ability to help grow and maintain different clients to help the businesses continue to grow over the course of the years through different environments. Whether it was reopening after Covid along with opening new restaurants as well.

Overview

10
10
years of professional experience

Work History

General Merchandise Team Member

Target
10.2017 - Current


  • Adhered to company policies regarding pricing, signage placement, and markdowns for consistent presentation standards across the store.
  • Assisted customers by answering questions about products providing knowledgeable suggestions based on their needs.
  • Contributed to store success by cross-training in various departments for increased flexibility and coverage.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.

Team Member

Pelican Jo's Pizzeria
04.2024 - 02.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and vacations.
  • Maintained productive, efficient approach to all tasks.

Chef

Graze Cafe and Catering
07.2015 - 02.2024


  • Worked for this company on and off in this time frame for a total of about 6 years helping them grow the clientele and streamlining operations.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep efficient practices.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
  • Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Developed new recipes and flavor combinations to enhance customer dining experience.

Shift Manager

Salata
08.2022 - 02.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Barista

Starbucks
06.2017 - 02.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.

Education

Bachelor Of Science - Hospitality Management

Southeast Missouri State University
Cape Girardeau, MO

Diploma - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO

Skills

  • Food safety and sanitation
  • Customer service
  • Knife skills
  • Cooking techniques
  • Kitchen management
  • Team collaboration
  • Verbal and written communication
  • Food plating and presentation
  • Allergen awareness
  • Workflow optimization
  • Banquets and catering
  • Marketing to new clients while retaining current ones

Timeline

Team Member

Pelican Jo's Pizzeria
04.2024 - 02.2025

Shift Manager

Salata
08.2022 - 02.2023

General Merchandise Team Member

Target
10.2017 - Current

Barista

Starbucks
06.2017 - 02.2019

Chef

Graze Cafe and Catering
07.2015 - 02.2024

Bachelor Of Science - Hospitality Management

Southeast Missouri State University

Diploma - Culinary Arts

Auguste Escoffier School of Culinary Arts

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Mark DePue