Mark DeVera
McKinney,TX
Summary
Highly motivated and detail-oriented security professional with 7 years of experience along with military background. Successfully implemented effective security measures and procedures. Continuously evolving and adapting to new strategies in security operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Security Supervisor
Omni PGA Frisco Resort
Frisco, TX
04.2023 - Current
- Responsible for coordinating the hiring and termination of all security personnel in conjunction with the Direct/Assistant Director of Security.
- Ensures that all security personnel adhere to current Standard Operating Procedures and company policies.
- Ensures that all shifts are adequately covered while maintaining the department's annual staffing budget.
- Reports all observed property deficiencies and enforce OSHA industry regulations.
- Ensures that thorough and complete investigations/reports are made on incidents (i.e., accidents, theft, damages, and acts of violence) incurred by guests and associates.
- Ensures that all phases of the key control program are maintained and monitored for any discrepancies.
- Responsible for coordinating guest room surveillance in conjunction with the Director/Assistant Director of Security.
- Monitors all traffic on property via CCTV and foot patrol to control unauthorized non-guests (i.e., public intoxication and vagrants).
- Acts as a leader in an active shooter response team and advocate for human trafficking awareness.
Security Supervisor
United Protective Services
Frisco, TX
07.2017 - Current
- Assigned to the Dallas Cowboys World Headquarters at The Star in Frisco. The account covers the following sites: HQ building, Ford Center Stadium, Baylor Scott & White at The Star Medical Office Building, The Star Entertainment District, The Twelve "luxury residential tower", and Keurig Dr. Pepper HQ building.
- Ensure all security personnel are updated on company policies and procedures outlined in the Rules & Regulations Handbook and Post Orders.
- Lead the growth of the security team through effective retention and professional development programs.
- Complete assigned administrative functions and ensure the accurate and timely submission of Incident Reports, Daily Reports, Weekly Payroll, Personnel Actions, Continuing Education training, Scheduling, and all other essential paperwork.
- Maintain all company equipment in a proper manner and insure all items are functioning and clean.
- Report and investigate all employee related accidents and injuries and maintain a proactive stance to a safe work environment.
- Ensure all new officers are trained on facility awareness and emergency response plans.
Security Officer
Omni Frisco at The Star
Frisco, TX
09.2021 - 04.2023
- Greet all guests at the main lobby, assist with luggage's, and directs them to their desired destination.
- Checks in all vendors and contractors working on-site and enforces access control measures.
- Maintain accurate daily activity reports during shift.
- Utilize CCTV to monitor multiple areas of the property.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence.
- Provide assistance to all departments as needed to maximize efficiency and create the ultimate guest experience.
- Respond to medical emergencies before emergency services arrival.
- Create incident reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Security Officer
Nebraska Furniture Mart
The Colony, TX
02.2020 - 03.2020
- Greet: Welcome all customers, visitors and vendors and assist them in locating staff within the stores
- Support: Issue electric handicapped shopping carts to customers and provide assistance in obtaining wheel chairs and shopping carts
- Monitor: Examine and properly tag property being brought into the stores
- Assess: React as necessary and assist in handling any situations – shoplifting, medical emergencies and inclement weather
- Patrol: Watch facilities and parking areas on foot or in a vehicle. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
- Assist: Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
- Report: Conduct preliminary investigations, audits and security surveys and document the findings
Infantryman (11B)
United States Army National Guard
Charleston, SC
07.2004 - 11.2010
- Assist in the performance of reconnaissance operations, employ, fire, and recover anti-personnel and anti-tank mines, and locate and neutralize mines, operate, mount/dismount, zero, and engage targets using night vision sight.
- Operates and maintain communications equipment and operate in a radio net; operate in an NBC contaminated area; construct field expedient firing aids for infantry weapons; perform as a member of a fire team during a movement to contact, reconnaissance, and security, an attack, defense, situational training exercises and all infantry dismounted battle drills.
- Process prisoners of war and captured documents.
- Lead an infantry team in combat operations, providing tactical and technical guidance to subordinates and professional support to both superiors and subordinates in the accomplishment of their duties; lead, supervise, and train subordinate personnel.
- Call for and adjust indirect fire; evaluate terrain and select weapon emplacement; control organic fires; install and recover anti-handing devices on anti-tank mines and electrical and non-electrical demolition charges; supervise the construction of hasty fortifications and receipt, storage, and the issue of ammunition.
- Record operational information on maps; receives and implement combat orders, direct deployment of personnel in offensive, defensive, and retrograde operations. Request, observe, and adjust direct supporting fire. Evaluate terrain and supervise the emplacement of sighting and firing all assigned weapons; use maps and map overlays, perform intersection and resection, and determine elevation and grid azimuths; lead a fire team during a movement to contact, reconnaissance and security, an attack, defense, situational training exercises, and all infantry dismounted battle drills.
Surgical Technologist
United States Army Reserve
Fort Totten, NY
12.2002 - 07.2004
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Assessed procedure requirements and procured appropriate equipment and tools.
- Provided support services such as stocking supplies in OR rooms or restocking carts between cases.
- Sterilized medical equipment and properly handled contaminated materials.
- Assisted surgeon by passing instruments and sterile supplies throughout operation.
Education
Bachelor of Arts - Political Science/Criminal Justice
The Citadel
Charleston, SC12-2008
Skills
- Report Analysis
- Skilled in Conflict Resolution
- Security Screening
- Security Team Leadership
- Operational Effectiveness
- CCTV Experience
- Daily Status Reports
- Investigative Procedures
- Staffing and Scheduling
- Operations Management
- Asset Protection
- CPR and Child CPR Training
- Compliance Management
- Performance Assessment
- OSHA Training
- Emergency Management
- Staff Management
- Loss Prevention Expertise
Accomplishments
- Employee of the Month 2019
- Dean's List
Certification
- Texas Department of Public Safety - Private Security License
- American Heart Association - Heartsaver CPR/AED
- National Emergency Response and Recovery Training Center - Crowd Management for Sport and Special Events Certificate
- National Emergency Response and Recovery Training Center - Sport and Special Event Risk Management Certificate
In the process to completing and future endeavors
- OSHA 10 Certification
- Active Attack Event Response Leadership Course
- NCS4 - Certified Sport Security Professional Certification
- ASIS - Physical Security Professional Certification
References
References available upon request.
Timeline
Senior Security Supervisor
Omni PGA Frisco Resort
04.2023 - Current
Security Officer
Omni Frisco at The Star
09.2021 - 04.2023
Security Officer
Nebraska Furniture Mart
02.2020 - 03.2020
Security Supervisor
United Protective Services
07.2017 - Current
Infantryman (11B)
United States Army National Guard
07.2004 - 11.2010
Surgical Technologist
United States Army Reserve
12.2002 - 07.2004
Bachelor of Arts - Political Science/Criminal Justice
The Citadel
- Texas Department of Public Safety - Private Security License
- American Heart Association - Heartsaver CPR/AED
- National Emergency Response and Recovery Training Center - Crowd Management for Sport and Special Events Certificate
- National Emergency Response and Recovery Training Center - Sport and Special Event Risk Management Certificate
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