Mark D. Hamilton
Queen Creek
Summary
With over 20 years of logistics experience, solution-oriented and versatile professional excelling at providing objective analysis and innovative solutions to optimize productivity, increase safety, and reduce costs. Proactive planner with ability to nurture credibility and confidence with management and personnel. Expertise in monitoring, developing, and applying quality assurance and safety protocols to ensure operational guideline compliance.
Overview
27
27
years of professional experience
Work History
Asst Director, Supply Chain
Arizona State University Materials Management
05.2022 - Current
- Oversees a team of 30 employees handling parcel, mail, and freight deliveries across 433 locations, including Tempe, Polytechnic, West Campus, Downtown Phoenix Campus, and others
- Led the implementation of the Chemical Environment Management System (CEMS)
- The program receives, inventories, and delivers chemical and biological assets for the University
- Since its inception, the CEMS team has processed 18k packages that has led to greater control of the University’s chemical inventory
- We have since expanded the CEMS program to the Polytechnic, West, and Downtown campuses
- This program led to the ULSCA Innovation award for 2022
- Transformed the University’s delivery model to a Central Receiving System where packages, freight, and mail are directed to the Alameda warehouse for sortation and delivery
- Implemented in January 2023, the new model has delivered over 125k packages and accountable mail
- The concept of this model was to reduce traffic and congestion to all campuses and to improve delivery efficiencies
- Overseen the electrification of the Materials Management vehicle fleet
- We are in the process of removing older, more costly vehicles and replacing them with electric delivery vehicles that reduce fuel consumption and reduce our carbon footprint
- We have purchased 6 Electric vehicles with charging stations on site
- Assisted in setting up logistics services to the newly acquired ASU FIDM building in LA
- On a very tight timeline, we were able to hire and train staff on ASU policies and procedures to ensure operation on day 1 of classes
- Currently working with the Director of Operation in LA to combine and enhance services between the 2 ASU owned properties in Downtown Los Angeles
Sort Operations Manager
FedEx Ground Chandler Station
02.2019 - 05.2022
- Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx Ground (FXG) station
- Responsible for ensuring efficient package sortation through the management of Operations Managers
- Overseeing package handlers and achieving successful customer-facing results by maintaining productive relationships with employees
- Oversaw the rapid expansion of the Chandler Station through the pandemic
- The Chandler Outbound volume has grown over 500% in the last 2 years
- Currently manages over 500 package handlers, 20 Operations Managers, 2 Area Managers, and the Quality Assurance department
- The Chandler Station processes over 600k packages in a normal work week and over 1M during the PEAK season
- This volume makes it the largest outbound in the Desert District and one of the largest in the FedEx Ground network
- Overseen multiple production enhancements that has led to major cost reductions for the Chandler Facility
- For example, implementation of a high-speed small package sortation system that allows for processing up to 7500 pieces per hour
- Coaches Operations Managers on leadership and professional communication skills to support positive employee interaction and engagement throughout the work area
Hub Area Manager
FedEx Ground Phoenix Hub
01.2017 - 02.2019
- Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx Ground (FXG) hub
- Responsible for ensuring efficient package sortation through the management of Operations Managers overseeing Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Determines the work area’s strategic goals and ensures quality, service, cost and productivity goals are achieved
- Plans the work area strategy based on projected volume, head count, and other special circumstances and factors
- Understands and administers all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
- Coaches Operations Managers on leadership and professional communication skills to support positive employee interaction and engagement throughout the work area
Operation Manager II
FedEx Ground Phoenix Station
09.2015 - 01.2017
- Assists in managing the complete day-to-day operation and maintenance of a large volume facility and ensures the facility is operating to optimize safety and quality measures
- Ensures facility performance metrics are met using proper utilization of staffing
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity
- Ensures that the station adheres to all aspects of the contract and holds all Independent Contractors (IC) and Independent Service Providers (ISP) accountable to the operating agreement
- Implements corporate initiative roll outs, recommends improvement strategies, and monitors implementation within the station
- Develops and manages the department budget; ensures compliance and addresses variances and other budget concerns
- Promotes a safe work environment through overseeing safety committees, training, and verifying all safety concerns are addressed
Operation Manager I
FedEx Ground Phoenix Hub
09.2014 - 10.2015
- Manage the day-to-day and long-term operations and staff within a FedEx Ground (FXG) hub
- Responsible for the unloading and sorting of all packages and freight that moves through the Phoenix hub
- Directly oversees the daily operations of two separate shifts of 20 employees
- Responsible for developing, coaching, leading, and training of employees within work area
- Using FedEx proprietary software to schedule and track all incoming and outgoing shipments
- Track employee work statistics, absenteeism, and safety commitment
- Responsible for the disciplining of employees through the FedEx step program up to and including termination
- Execute FedEx safety programs and initiatives and make sure employees are compliant
Supply Chain Administrator / Team Lead & Trainer
Safeway Distribution Center
01.1998 - 01.2015
- Effectively oversee the daily operations for a fast-paced, multi-climate warehouse
- Develop and execute standard operating procedures that drive performance, quality, cost and service goals
- Exceed departmental throughput standards 21% by effectively coaching, training and leading of up to 25 employees to manage daily volume on-time, every time
- Implement lean techniques that significantly improve efficiency, increase safety and minimize damage
- Selected as one of the first employees to be trained in hardware and software upgrades; cultivate a safe, positive and innovative work environment that promotes accountability
- Frequently participate in Safety Committee to develop and implement solutions that serve employees’ needs while meeting organizational compliance
- Develop systems to store items to easily locate and prepare for shipment; operate electronic pallet jacks, forklifts and other equipment to effectively complete assignments
Education
Bachelors of Applied Science (BAS) with Highest Honors - Operations Management
ARIZONA STATE UNIVERSITY
Tempe, Arizona01.2014
Associates in Applied Science (AAS) - Network System Administration
MESA COMMUNITY COLLEGE
Mesa, Arizona01.2011
Skills
- Process Improvement Methodology
- 5S Workplace Organization
- Supply Chain Management
- Proficient in WMS Operations
- SAP System Knowledge
- Process Evaluation
- Quality Assurance
- Strategic Solutions Implementation
- Excel
- Access
- SQL
- Process Optimization
- Inventory Management Systems
- OSHA Compliance Knowledge
Websites
Timeline
Asst Director, Supply Chain
Arizona State University Materials Management
05.2022 - Current
Sort Operations Manager
FedEx Ground Chandler Station
02.2019 - 05.2022
Hub Area Manager
FedEx Ground Phoenix Hub
01.2017 - 02.2019
Operation Manager II
FedEx Ground Phoenix Station
09.2015 - 01.2017
Operation Manager I
FedEx Ground Phoenix Hub
09.2014 - 10.2015
Supply Chain Administrator / Team Lead & Trainer
Safeway Distribution Center
01.1998 - 01.2015
Associates in Applied Science (AAS) - Network System Administration
MESA COMMUNITY COLLEGE
Bachelors of Applied Science (BAS) with Highest Honors - Operations Management
ARIZONA STATE UNIVERSITY
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