Mark DiCicco

• Spearheaded troubleshooting efforts when encountering complex issues during plant operations, applying critical thinking skills to identify root causes quickly and implement effective solutions promptly.
• Maintained a safe working environment through strict adherence to safety protocols and ongoing initiatives aimed at reducing workplace hazards.
• Increased system reliability by performing routine preventive maintenance on all equipment, minimizing unexpected failures and disruptions.
• Increased boiler efficiency by conducting regular maintenance and adjustments to boiler systems.
• Adjusted valves and controls to set specified water level and steam pressure of boiler.
• Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
• Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
• Used chemical testing kits and oxygen scavengers to test and treat boiler feed water.
• Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Conducted thorough inspections of boilers and related equipment, identifying potential issues before they became costly problems.
• Reduced downtime and increased productivity with proactive troubleshooting and problem resolution.
• Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.
• Collected and tested water samples from cooling towers and other systems.
• Inspected systems, equipment and components to determine maintenance needs.

• Established strong relationships with clients based on trust, professionalism, and expertise in boiler servicing.
• Enhanced overall system performance by collaborating with other engineers to develop innovative solutions for complex problems.
• Coordinated with suppliers to secure high-quality parts at competitive prices, reducing costs for both the company and clients.
• Proactively identified potential issues based on historical data analysis, enabling preemptive action before major failures could occur.
• Increased boiler efficiency by conducting thorough inspections and implementing necessary upgrades.
• Optimized boiler service scheduling to minimize disruptions for clients while maximizing technician efficiency.
• Ensured client satisfaction with regular follow-ups, addressing any concerns promptly.
• Conducted in-depth diagnostics to identify the root cause of issues, resulting in quicker resolution times.
• Inspected equipment, structures and materials to identify cause of errors.
• Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
• Assembled and analyzed boilers for defects.
• Dismantled equipment or devices to gain access and remove defective parts or components.

• Supported inventory management by keeping track of parts usage and restocking supplies as needed.
• Continuously exceeded performance expectations while maintaining high levels of customer satisfaction throughout my apprenticeship tenure.
• Enhanced team productivity by sharing knowledge and expertise with fellow apprentices and technicians.
• Assisted in the installation of new systems, contributing to increased efficiency and reliability.
• Managed workload effectively to complete assigned tasks within specified timeframes consistently.
• Diagnosed and resolved technical issues for a wide range of equipment, ensuring optimal performance.
• Provided exceptional customer service through clear communication and understanding of client needs.
• Increased repeat business by building rapport with clients through professionalism and attention to detail.
• Collaborated with senior technicians on complex repairs, gaining valuable hands-on experience.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.

• Optimized workflow by creating detailed work instructions that simplified complex tasks for team members.
• Performed troubleshooting tasks on chemical processes, resolving issues quickly to maintain productivity levels.
• Conducted regular equipment maintenance to minimize downtime and prevent costly repairs.
• Reduced production costs with effective resource management and streamlined processes.
• Improved product quality by conducting thorough testing and analysis of samples.
• Trained new employees on chemical operations, increasing overall team productivity and performance.
• Managed inventory levels, maintaining an optimal balance between production needs and cost control.
• Restocked inventory and coordinated supply needs.
• Operated chemical processing equipment successfully while adhering to company standards.
• Operated lab equipment for chemical tests and verification of product quality against standards.

● Coached and assisted employees with adapting to new processes.

● Inspected systems, equipment and components to determine maintenance needs.

● Oversaw start-up, operations and shutdown procedures.

● Collected and tested water samples from cooling towers and other systems.

● Conducted preventive, corrective and predictive maintenance actions.

● Identified problems and recommended new processes to improve.

efficiency and reduce costs.

● Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

● Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately.