Summary
Overview
Work History
Education
Timeline
Generic

Mark Dickerson

MI

Summary

Excellent Customer Service Skills. Consistently maintained one the highest customer service ratings in the automobile industry.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Independent Contractor/Broker

Mark Dickerson Auto Sales
05.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.

Inventory Manager

Motor City Soul Food
09.2023 - 05.2024
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Developed and implemented policies and procedures for inventory management.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.

Sales Specialist

Jefferson Chevrolet
02.2018 - 09.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Sales Specialist

Patsy Lou Automotive
01.2017 - 01.2018
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.

Sales Specialist

Lochmoor Chrysler Jeep
01.2014 - 12.2017
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Demonstrated product features, answered questions and persuasively overcame objections.

Pointe/Meade Dodge

Sales Specialist
01.2009 - 01.2014
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Liberal Arts - Marketing

Highland Park Community College
Highland Park, Mi
06.1989

Timeline

Independent Contractor/Broker

Mark Dickerson Auto Sales
05.2024 - Current

Inventory Manager

Motor City Soul Food
09.2023 - 05.2024

Sales Specialist

Jefferson Chevrolet
02.2018 - 09.2023

Sales Specialist

Patsy Lou Automotive
01.2017 - 01.2018

Sales Specialist

Lochmoor Chrysler Jeep
01.2014 - 12.2017

Pointe/Meade Dodge

Sales Specialist
01.2009 - 01.2014

Liberal Arts - Marketing

Highland Park Community College

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Mark Dickerson