Mark DiMartile
Lockport
Summary
Dynamic operations leader with extensive experience at Ehrhart Development Group, excelling in project management and vendor negotiation. Proven track record in enhancing efficiency and customer satisfaction through strategic policy development and effective team leadership. Recognized for implementing process improvements that significantly reduced costs while fostering a high-performance work environment.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Director of Operations
Ehrhart Development Group
Buffalo
03.2023 - Current
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Review and approve all RFIs and RFPs.
- Maintain a productive and trusting relationship with owners and contractors.
- Develop and manage onsite meetings with owners, project managers, site superintendents, and subcontractors.
- Managed vendor relationships to secure quality materials and services.
- Developed operational policies to improve team collaboration and productivity.
- Coordinated project timelines to align with client expectations and deadlines.
- Implemented process improvements to enhance service delivery standards.
- Trained and mentored staff to foster a high-performance work environment.
- Facilitated communication between departments to streamline project execution.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed training programs for new employees as well as existing staff members.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Hire and train new staff.
- Monitor and maintain safe job sites on a daily basis.
- Buffalo, NY
Site Superintendent
Turner construction
10.2021 - Current
- Oversee and making decisions related to the performance of work related to scheduling, delivery, logistics, quality control and trade employee staffing levels.
- Oversee work among assigned trades to promote a coordinated project operations.
- Resolving local area problems regarding procedures, precedence, design clarifications, adequate labor and equipment schedule and all other appropriate matters.
- Manage the overall site safety program as required and ensuring subcontractor compliance with Turner standards and all applicable safety codes and regulations.
- Supervise and develop Assistant Superintendents, Field Engineers, and/or Interns, as assigned, including providing input on or completing performance appraisals.
- Create schedules and determine sequencing of work. Develop and implement recovery strategies to maintain project schedule.
- Communicate with owners and architects/engineers in connections with field issues.
- Investigate and resolve such issues.
- Manage the work to ensure that it is installed in compliance with and conforms to the approved contract documents.
- Establish excellent relationships with owners
Project Manager
Metro Environmental
Niagara Falls
08.2017 - 09.2021
- Oversee multiple projects simultaneously.
- Ensure jobs are on time and at or under budget.
- Prepare submittals for each job and order and manage job inventory.
- Handle and submit change orders.
- Submit RFIs and RFPs.
- Create and submit change orders.
- Establish excellent relationships with owners.
- Attend on site meetings weekly.
- Organize and mobilize manpower.
- Niagara Falls, NY
Project Manager / President
Building Efficiency Specialists
Buffalo
04.2009 - 04.2017
- Managed construction projects from the sales and estimating process.
- Supported sales staff for proper pricing and install measures of all construction project.
- Establish customer relationships to ensure a comfort level that goes above and beyond customer expectations.
- Oversaw 5-8 projects weekly consisting of commercial, residential, and multifamily.
- Established verbal and written communication skills.
- Maintained safety standards that comply with company guidelines and other guidelines that may apply based on location.
- Developed construction schedules, order materials, control inventory and made sure the contracted measures are completed to company standard, do pre and post inspections on all jobs.
- Maintained the construction schedule, hire subcontractors by a bid process, manage sub-contractors and make sure all projects come in at or below budget.
- Initiated daily communication with sub-contractors as well as holding them accountable for keeping projects running efficient and on time.
- Held sales and production meetings weekly to review upcoming and current projects.
- Buffalo, NY
Project Manager
Black Rock Roofing
Black Rock
01.1998 - 01.2009
- Managed all commercial and residential roofing projects. Including EPDM And TPO Roofing systems
- Worked with and monitored the sales staff and proposals.
- Managed roofing projects from start to finish, ensuring quality and safety standards.
- Trained new employees on roofing techniques and safety protocols.
- Conducted site inspections to assess project progress and compliance with regulations.
- Developed maintenance plans for roofing systems to extend lifespan and performance.
- Evaluated existing roofing systems for potential problems or repairs needed.
- Ordered necessary supplies for upcoming jobs as well as replacement parts for any damaged equipment or tools.
- Supervised the installation of shingle roofs, metal roofs, flat roofs, and other roofing materials.
- Conducted regular performance reviews with each employee on the team in order to provide feedback regarding their progress.
- Supervised each job to ensure proper installation and profitability.
- Established relationships with building owners.
- Ensured quality control on job sites.
- Hired and negotiated with subcontractors.
- Introduced an insulation business line and revenue stream.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Buffalo, NY
Operations Manager
Roadway Express
Buffalo
01.1988 - 01.1998
- Managed a logistics fleet.
- Managed a warehouse and loading dock.
- Buffalo, NY
Education
Bachelor of Business Management -
Skills
- Leadership
- Problem Solver
- Risk Management
- Communication
- Cost Control
- Project Recovery
- Customer Service
- Vendor negotiation
- Project management
- Policy development
- Contract management
- Safety regulation compliance
- Customer relationship management
- Team leadership
- Staff training
- Schedule oversight
- Cost control
- Quality assurance
Certification
- Asbestos Supervisor
- OSHA 30
- Aerial and Scissor Lift Safety Training
- Crane Safety Training
- Lead Control Exposure Safety Training
- Silica Control Training
- HAZWOPER training
Timeline
Director of Operations
Ehrhart Development Group
03.2023 - Current
Site Superintendent
Turner construction
10.2021 - Current
Project Manager
Metro Environmental
08.2017 - 09.2021
Project Manager / President
Building Efficiency Specialists
04.2009 - 04.2017
Project Manager
Black Rock Roofing
01.1998 - 01.2009
Operations Manager
Roadway Express
01.1988 - 01.1998