Mark DiVelbiss
Westerville
Summary
Excellent communicator who enjoys working with others to produce quality code, tools, and products for internal and external usage.
Overview
2026
2026
years of professional experience
Work History
VOC Administrator
Stellar Innovations & Solutions
2025 - Current
- Monitored and actively managed VTC calls for senior leaders as part of a white-glove service.
- Used TMS, CMS, and CMM for conference control and scheduling, ensuring adherence to current STIGs.
- Installed and troubleshooted VTC endpoints.
- Create, update, and manage trouble tickets in their ServiceNow Remedy system.
ITOC Help Desk Analyst
CompTech
2024 - 2025
- Obtained Secret Clearance while working as a contractor for the DLA.
- Monitored critical applications, escalated issues, provided 24/7 on-call support, and performed security checks.
- Handled and created tickets in ServiceNow according to our guidelines and to meet SLA standards.
Software Developer and Network Engineer
OARnet
2017 - 2022
- Coded in C, Python, and JavaScript for ServiceNow, Django, and Unix Shell.
- Crafted network monitoring and polling tools for data aggregation and analysis.
- Built internal tools for various departments on request by working closely with the design team and end users.
- Performed code reviews, debugging, cross-team collaborations, agile methods, and more.
Education
BS in Computer Science And Engineering
The Ohio State University
Columbus, OH05-2016
CompTIA Security+ SY0-701 Certificate
04-2025
Skills
- Software Development
- Debugging & Code Review
- Networking
- Cybersecurity
- ServiceNow Admin
- Agile Methods
- Mathematics
- Project Management
Timeline
VOC Administrator
Stellar Innovations & Solutions
2025 - Current
ITOC Help Desk Analyst
CompTech
2024 - 2025
Software Developer and Network Engineer
OARnet
2017 - 2022
BS in Computer Science And Engineering
The Ohio State University
CompTIA Security+ SY0-701 Certificate